20th September 2012
Successful process comes from engaged people. This is the number one rule for shared services organisations.
So the key question is: How do you heighten engagement? How can you make continuous process improvement a sustainable, competitive advantage which improves service quality, improves efficiency and ensures compliance.
Watch this fascinating webinar, specifically designed for shared service leaders and process owners to find out how shared service organizations at companies including BAE Systems, Cameron and Sony are reaping the rewards of superior process engagement.
Key learning points include:
Presenting this webinar
Susie West is the Founder and CEO of sharedserviceslink.com. She set up this business community in 2007 having spent too many hours going to too many conferences as a sponsor, and feeling cheated by the experience. The excitement building up to a conference was routinely replaced by disappointment at the event. Where was the va-va-vroom that was promised? Where was the spark that would ignite ideas? Where was the practical information that was going to change the lives of the delegates?Susie had set up and run a division for a conference company before and knew the business model. She left e-invoicing solution provider OB10 where she had been been in sales, and set up what is now recognised as the leading community and information provider in the shared services space. “If you really care about your customers, and you want to have a wholly positive impact on their lives, your business can flourish. Our central focus is to inspire our delegates at our events and through our webinars, and send them back to the office pumped up and ready to drive through the change they need to, which will secure business success” says West.With twelve years in shared services Susie is excellently places to chair each of the conferences and webinars. She speaks regularly at external events.
Nigel joined Nimbus in 2007 as Product Marketing Manager and was promoted to lead the Marketing Function in 2008. A regular presenter at conferences and webinars Nigel brings insight from a wide variety of customer case studies.
This event is being held virtually via GotoWebinar.
You will receive details on how to join the webinar once you have registered. If you are having problems joining the session or have lost your details, simply re-register using the links above.