Excelling in Customer Satisfaction
Customers? What customers? How can you change an accounting function into a best of breed service delivery machine on limited resources? When can you be absolutely confident you’re ‘on the money’ in terms of satisfactory service? Often customer oriented service within an SSO is simply not enough.
You not only have to think like a service based organisation, but also like your customer, and see life from their perspective. This means when a supplier is paid late, your staff know what that means across the business, ie deliveries might stop, therefore stocks diminish, therefore external customers’ orders can’t be fulfilled, therefore sales decline, therefore the company’s share price falls.
Getting away from the blinkered view of the isolated SSO and seeing the wider impact to be had, can turn your SSO into a sensitive organisation which is viewed by the business as integral to company wide KPIs being met. So how do you get there? How do you really turn your SSO from being non-commercial, unempathetic, isolated, 'not-my-problem' organisation into an empathetic, supportive, problem solving organisation which is valued by the customer?
sharedserviceslink.com will help you understand, service and charge your customers in the most efficient way ensuring they smooth your path to success.
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