The European Summit on Finance Shared Services & Outsourcing 2011

15th March 2011 - 17th March 2011 | London

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European Summit on Finance Shared Services and Outsourcing 2011
15th-17th March 2011

This event will share the greatest set of experiences via our well-established, highly interactive format, so you can learn from others how to quickly progress on your shared services journey.

You will see from the agenda that the issues you are facing are not unique after all. Here are ten reasons why you should attend:

Benchmark where you are versus peers in your shared services journey
Avoid obstacles when starting out (New and young SSOs stream)
Steer your company back on track when things don’t go according to plan (Mature SSOs stream – former Head of SSC, Getronics)
Agree on and build valuable and more efficient service delivery to your business partners (Head of Partnership Relationship Management, and External Communication Manager, Vodafone)
Be confident when it’s the right time to move to outsourcing, back to captive shared services or commercialise your operation (Director of Business Support, Anglia Support Partnership – NHS)
Keep control when multi-sourcing (former CFO, Godrej-Hershey Group confirmed)
Smoothly handle the transition from a regional SSC to an outsourcer (former EMEA Finance and Procurement Shared Service Centre Director, Stiefel – a GSK company)
Establish a global transactional standard process after going through M&As or significant growth (Director of Finance Shared Services EMEA, SunGard)
Achieve global end-to-end processing to make your processes clearer and more in-control (Global Order-to-Billing Operations Director, Unisys)
Retain your best staff even when your resources are restricting you (former Head of SSC, InBev).

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Book accommodation at the Waldorf Hilton: we have negotiated a special rate for conference attendees. Click here to view more details.

Day 1 - Conference day one - Wednesday 16th March 2011

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08:45 How is shared services REALLY delivering value in 2011
It’s easy to get caught up in the huge challenges and tasks within your shared services but it’s time to peak over the parapet with Susie West to see the latest trends in finance shared services and outsourcing...
Susie West, CEO, sharedserviceslink.com

09.45 Benchmark in person with your fellow delegates and speakers!
Bring a stack of business cards because you are going to make valuable contacts in this ice-breaker session. Discover who shares the same
challenges as you and who has already solved them with our fast-paced, facilitated networking.

10:30 Morning coffee

STREAM A: New and young SSOs

11:00 Interactive discussion: What is the right pricing mechanism for your shared services?

Facilitator: Susie West,
CEO,
sharedserviceslink.com

Insight from: Santiago Ferrer Puga,
Europe Shared Service Centre Director,
BEAM GLOBAL

11:45 Where is the best place to locate your shared service centre?

What factors should you consider when deciding where to set up a new SSC? It’s a big decision, affecting so many people in your organisation. In this session, Sara Peters shares key elements you need to consider in your business case.

How to identify which location can provide the efficiency and effectiveness of service delivery that meets your business’ needs
Preparing your water-tight business case for your location options
Key tips to make sure you make the right decision

Sara Peters,
Global Shared Services Director,
NORTHGATE INFORMATION SOLUTIONS

STREAM B: Mature SSOs

11:00 Making transactional processing a global standard
Around a year ago, the SunGard EMEA Finance Shared Services (FSS) team introduced global standards to their transactional processing after a number of acquisitions to significantly improve efficiency. Tim Ampstead shares how they began to make transactional processing more efficient and globally transferrable.

Technology to implement to enable global process portability
How and why to standa-color: #ffffff; width: 100%;rdise job roles and responsibilities
What this has enabled for the future of SunGard shared services

Tim Ampstead,
Director of Finance Shared Services EMEA, SUNGARD

11:45 How to quickly add value to merger and acquisition processes through shared services

Wondering what’s next for the shared services industry? In this session, Lisa Hooley will reveal key ideas to create ‘new’ value-add, by guiding and supporting the process integration of mergers and acquisitions, whatever the maturity of your shared service operation. In the session, Lisa will discuss:

The business case imperative and the ‘new’ value that is envisaged
Joint planning initiatives and aligning dependencies
The importance of engaging a new audience of stakeholders appropriately

Lisa Hooley,
VP, EMEA Shared Services, SPX

12.30 The Speaker Clinic

13.00 Networking Lunch

14.00 You’re not alone! Understanding your stakeholders and securing their buy-in
It’s a lonely role being shared services leader. So how do you champion change while battling against armies of stakeholders resisting you?

Change management that works as risk management
How to attain senior-level AND operational-level buy-in for your shared services dream
How to approach the issue of redundancies

John Hall,
SVP DSM Business Support,
DSM

14.30 Interactive discussion: What technology issues do you need to consider before migrating to shared services?
Your company may have several ERPs, especially after a merger or acquisition. Do you align your technology before migrating to shared services or is it more cost effective to wait?

Facilitator: Susie West, CEO, SHAREDSERVICESLINK.COM

Insight from: Rahul Murdeshwar, former Chief Financial Officer, GODREJ-HERSHEY GROUP

And: John Hall, SVP DSM Business Support, DSM

15:00 Growing your shared services with process standardisation
Helping business units to do their job more effectively is your job as a shared services leader. The more value they derive from your service, the higher their productivity and ultimately your company’s revenue. So how do you truly get in touch with your customers’ needs and respond as soon as these change?

How to get your SSO to really understand its customers’ needs
How process standardisation can drive customer satisfaction
Best Buy Europe’s profound results within their internal processes, supply chain and outsourced functions

Representative from
BEST BUY EUROPE

14.00 How to provide a quick return on investment in automation technology
How do you identify the most productive areas to invest in automation technology? And what steps do you need to take to make sure you maximise ROI in automation tools? In this session, John Dickens discusses the key automation tools NEC has implemented recently to automate their accounts payable processing.

Why and how to effectively standardise processes in a decentralised environment
Implementing Concur’s T&E expense reporting system across Europe and Brainware’s Distiller solution
How your organisational structure affects the success of your automation tools

John Dickens, Shared Service Centre Manager, NEC

14.45 Badly performing shared services? What are your options?
Badly performing shared services? What are your options? When and how should you conduct a review of your shared services’ performance? If things haven’t gone quite as expected, you are probably asking what went wrong, if it can be fixed, and how. This session helps you calculate when to change strategy while minimising the disruption to your business.

Problem and crisis management top tips for shared service leaders
Options for you to consider when times get tough
Minimising disruption to service delivery when your strategy changes

Adrienne Darvas, former Head of SSC, GETRONICS and INBEV

15:00 Evolving the Finance Function after implementing Shared Services
Covidien, formerly Tyco Healthcare, have undergone gut wrenching change in order to build a successful finance function from the ashes of an old one. Finance, and the setting up of pan European Shared Services, played a key part in that transformation. What is often given less emphasis is the transformation required by what is left in Finance, often called the ‘Retained Function’.

Alistair Marsden has lived through this journey and will share with you:

The critical success factors to sustain commitment across the whole function during the build phase of shared service.
The steps taken to ensure that the retained finance function outside of the centre continues to evolve towards ‘best of breed’ performance whilst working with Shared Service

Alistair Marsden, EMEA Corporate Controller, COVIDIEN

15.30 Afternoon refreshments

16.00 What makes a great shared services leader?
Leadership plays a fundamental role to the success of your shared services. Some leaders steer their SSO with great command in the right direction. Others don’t seem to have that X factor.

What are the key qualities of a great shared services leader?What your leader’s resumé should look like
Reporting structures that work and key ideas for when and how to recruit your shared services team
How to continuously improve your skills so you can fulfil your own leadership potential

Dan Foley,
Business Services Director,
PREMIER FOODS

16.45 How to setup centres of excellence that spread value across your organisation
Is your shared service centre struggling to deliver more complex financial operations to your business units, perhaps with cross-functional services? You need a centre of excellence (CoE). This session tells you how to set one up and shares real-life results from using CoEs.

When and why you should adopt a CoE model
Key results on how BP have significantly added more value
What has the CoE enabled BP to achieve in the future?

Philip Whelan, Managing Director, Business Service Centre,
BP

17.30 The Speaker Clinic

18.00 Chair’s close

** Book accommodation at the Waldorf Hilton: we have negotiated a special rate for conference attendees. Click here to view more details. **

Conference day two - Thursday 17th March 2011

09.00 Top tips learnt from day one

09:30 Should you change strategy in 2011: shared services, outsourcing or become a BPO?
It is your responsibility, as a shared services leader, to make sure your strategy is the most efficient and effective the market has to offer. So you must consider changing direction when the time is right. In this session, Gus Williamson shares his thoughts on where Anglia Support Partnership will go next.
Gus Williamson, Director of Business Support, ANGLIA SUPPORT PARTNERSHIP (NHS)

10.30 Morning coffee

STREAM A: Monitoring and improving your service delivery

11.00 How to create and communicate a menu of service provision for all your customers
Sometimes there is a sense that your shared service just does what its demanding customers tell it to do. When it cannot deliver due to resource constraints, both shared service staff and customers are unhappy. So how can you put an end to this?

How to be crystal clear of your capabilities
Ideas to engage with all your business partners to agree on what can and can’t be delivered
Ongoing communication channels to market your service capabilities to add more value and transform your efficiency

Matt Twilley, External Communication Manager, VODAFONE

Zsuzsa Földes, Business Relationship Manager, VODAFONE

11.45 Continuous improvement initiatives deliver 5% savings year-on-year– is it worth it?
The time and resource required to make process improvement work often doesn’t seem justified. It can put off many companies, particularly service industries, completely. So how can you make it work for you, without sacrificing other important tasks in your busy schedule?

Setting up your operational excellence programme
How to instigate major change needed for efficiency improvements
The importance of ideas from Lean methodology, not only Six Sigma, to make your programme really work.

Valerie Philips,
Global Quality Shared Services Lead,
CREDIT SUISSE

STREAM B: Outsourcing - sponsored by Nimbus Partners

11.00 Why use multisourcing and how to keep control when dealing with multiple BPOs
The customers (or business partners) you provide services for can be quite demanding. Sometimes there is a sense that your shared service just does what it is told to do. So how do you change this?

When and why multi-sourcing makes good business sense
What key challenges will you face and how can you overcome them?
How to maintain control of multiple relationships and make sure service delivery is significantly improved.

Rahul Murdeshwar, former Chief Financial Officer, GODREJ-HERSHEY GROUP

11.45 Post-acquisition: how to handle the transition from a regional SSC to an outsourcer
After Stiefel was acquired by GlaxoSmithKline, Tim Long was tasked with smoothly integrating their shared services into GSK’s outsourcing operation with Genpact. This session explores how he delivered business as usual with new and complex reporting frameworks.

How to prepare your existing team for a transition and motivate them to make it a success
Effectively engaging with your outsourcer and your acquirer
The secrets that ensured Stiefel’s transition had no impact on sales or profitability.

Tim Long, former EMEA Finance and Procurement Shared Service Centre Director, STIEFEL (a GSK company)

12.30 The Speaker Clinic

13.00 Networking Lunch

14.00 Achieving efficient global end-to-end processes for true visibility and control
If you’re running functional silos within your shared service operation, you will certainly want to attend this session. Dave McKenzie gives an insight, from over 20 years of shared services experience, into the visibility and control Unisys now commands in their global order-to-billing process.

The importance of having a global standard process and how to quickly but extensively map your processes
Overcoming the politics to establishing global process owners and making sure the right people are appointed
How to make processes truly portable and continuously evolve them to your global customers’ needs

Dave McKenzie, Global Order-to-Billing Operations, UNISYS

14.45 Multi-functional shared services: establishing a global business services centre
So you’ve proved your worth in delivering a highly effective finance function. How do you know you are ready to expand your shared service delivery to other functions? And who should your new global business services’ operative report to: CFO, COO? Bring your burning questions to Gerry Niven who has run several multi-functional shared service centres over the years, so you can truly prepare to expand scope and add far greater value with your shared service operation.

The key business case for expanding to multi-functional
Knowing exactly which functions to provide
Key tips to speeding up the go-live of multi-functional service provision

Gerry Niven, Programme Director, Global Shared Services, TATE & LYLE

15.30 Afternoon refreshments

16.00 Moving to global shared services - the big bang approach
The potential benefits of establishing shared services in a company are huge, particularly in multinational companies. Once SSCs have been established nationally, regional centres can be created to realise further efficiency savings. These regional centres can then be combined to form global SSCs. But what if you want to jump straight from decentralised finance functions to global service provision?

Who the big-bang approach can and can't work for
Key ideas to making your transition to global shared services as smooth as possible
The results so far and future of Bombardier Transportation’s global shared services

Olivier Guitton,
Vice President, Finance Shared Services,
BOMBARDIER TRANSPORTATION

14.00 How to switch from one outsourcer to another
Perhaps you are dissatisfied with performance, service levels or cost structures provided by your current outsourcer? In this fascinating session, Bausch & Lomb will share key tips on how to manage a change of outsourcers.

Legal issues to be covered before proceeding
Dealing with two BPO competitors: how do you sufficiently incentivise them to suppor t knowledge transfer and facilitate post-go live support?
How to avoid high costs and service disruption

Benedict Chapman, Finance Transformation Interim Manager

Phil Price, Interim VP Finance EMEA, BAUSCH & LOMB

14.45 Interactive discussion: How to secure performance and flexibility from combining shared services and outsourcing deals
It can take 12 to 18 months and cost millions of pounds to find the right outsourcer and to negotiate an optimal contract. So being clear about exactly what you want from them and how to get the best deal so you work together effectively for years to come is essential. In this session, you will discover from our experts and the audience how to:

Compare shared service and BPO service delivery model
Know which activities to keep captive and which ones to outsource
Negotiate the best outsourcing deal for you and what not to miss out in your contract content

Insight from: Jean-Claude de Vera, Vice President Global Shared Services & Finance Process Optimisation, LAFARGE

16.00 How business process management can enable you to add more value through your shared service operation
When you go through major finance transformation, mapping out your processes clearly can really help your staff identify areas to reduce costs. But how do you identify ways to fully leverage your shared service centre’s value-added activities?

The importance of business process management for effective shared services governance
Finding out what your customers want and creating a business appetite for change
Balancing efficiency versus effectiveness – what’s next for BBC Finance?

Owain Jones,
Process & Systems Improvement Manager, BBC FINANCE

16.45 How to build a service-oriented and customer-focused culture into your shared service operation
Making that leap from a transactional, back-office finance culture to a value-adding finance shared service operation is extremely tough but can be done. This session explores the detail to ArcelorMittal’s high impact strategies which have raised productivity by 40% in one year and greatly helped to expand their services from Poland to right across Europe.

Making fundamental changes to staff at a grass roots level
Using automation to sharpen focus on SLAs and KPIs
Transform your customer and employee satisfaction so value-adding becomes second nature to your staff

Abhijit Roy, CEO, Shared Service Centre Europe, ARCELORMITTAL

17.30 The Speaker Clinic

18.00 Chair’s summation

18.30 Close of conference

** Book accommodation at the Waldorf Hilton: we have negotiated a special rate for conference attendees. Click here to view more details. **

Learning Labs - 15th March 2011

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08:15-11:55 - LEARNING LAB A
Beyond BPO: combining process efficiency and cost savings with electronic invoicing

With offshore labour costs rising dramatically, “lifting and shifting” your manual invoice processing to a business process outsourcer may not be the best option to reduce costs. Greater savings could be derived from business process transformation and working capital optimisation, with electronic invoicing being a great route to realising this. Attend our Learning Lab to learn how to:

Automate invoice processing with business rules that eliminate exceptions at the source
Gain greater visibility and control over BPO processes
Reduce supplier inquiries through real-time self-service status
Expand the capture of early payment discounts while maintaining or extending your days payable outstanding
Comply with local regulatory mandates such as Sarbanes-Oxley and the EU’s e-Invoicing Directive
Leverage a single network connection for complete source-to-settle automation!

Facilitator: Ian Ronayne, ARIBA

08:15-11:55 - LEARNING LAB B
How to optimise SAP BusinessObjects and SAP Business Warehouse in your SSO
To become a truly world class SSO, having excellent business intelligence systems and high KPI visibility are paramount. SSO stakeholders must be able to make decisions in a timely manner based on accurate and meaningful information. This excellent Lab will help you drive forward the design and implementation of SAP BusinessObjects and SAP Business Warehouse and leave knowing:

How to successfully deploy SAP BusinessObjects How to design which tool within SAP
BusinessObjects to use for which purpose
How to plan the data integration to SAP Business Warehouse
How to exploit the use of business intelligence on mobile devices including the iPad
How one of the world’s largest companies achieved groundbreaking success using SAP BusinessObjects
How to visualise the performance of your procurement processes
How to address your own specific needs and challenges.

Facilitators: Jamie Holmes, Mike Bestvina and Nicolas Henry, XOOMWORKS

08:15-11:55 - LEARNING LAB C
Manage DPO and working capital while enhancing process efficiency and compliance
If cash management and process optimisation are on your wish list then this Learning Lab is for you. Having the information you need for tomorrow at your finger tips today is a must in these challenging times; this Lab will give you the insight and ability to obtain all the financial forecasting information you require whilst gaining visibility and compliance of all your indirect spend. Learn how to:

Manage DPO
Maximise Working Capital
Improve compliance management
Take shared services to new levels of effectiveness and efficiency
Achieve process optimisation
Accomplish touchless processing on all indirect spend
Obtain automatic compliance

Facilitator: Sid Vasili and John Vasili, INVAPAY

11:30-14:30 - LEARNING LAB D
How to demonstrate real value within your SSC and improve your outsourcing relationships
“We’re doing well” doesn’t quite cut it with the board. To show the value your shared services provides, attend this Lab and take a fresh approach to continuous improvement and end-to-end process and performance visibility. And, if you outsource, rather than consign your SLA contracts in the file system, put those relationships into a clearly aligned, measured and collaborative process governance environment to facilitate highly effective on-going partnerships. Key learning topics will include how to:

Capture changing business requirements completely and accurately
Provide personalised process perspectives for each of the stakeholders in an end-to-end process
Improve your approach to process capture, management and deployment
Leverage your ERP system to maximise ROI with business process clarity
Turn your outsourcing SLA into a genuine measured process partnership

Facilitator: Nigel Kilpatrick, NIMBUS PARTNERS

11:30-14:30 - LEARNING LAB E
Benchmark your SAP or Oracle financial processes to become best in class

ReadSoft’s cooperation with The Hackett Group enablesb us to compare the efficiency of organisations’ financial processes against the best-in-class companies by using our bespoke tool - The Rapid Gap Assessment Survey. In addition, during this learning lab we will also explore ReadSoft’s unique business case development tool.

Your data will be used for high-level analysis and to facilitate a discussion
Discover how your organisation compares against best in class
Identify opportunities for efficiency
Understand what it takes to be a top performer
Gain an insight into developing a business case for financial process automation such as P2P and O2C
Focussing on SAP and Oracle users, make sure you don’t miss out on this excellent opportunity.

Facilitators: Aumar Agha, Robin Beetge and Tim Wilderspin, READSOFT

14:45-17:45 - LEARNING LAB F
Transform your shared service centre into a strategic partner by adopting intelligent data capture in just 48 hours
With stronger economic prospects predicted for 2011, an opportunity now exists for shared service centres to focus on moving their operations to the next level to becoming a valued strategic partner. But how can this be achieved rapidly and successfully? Top priority has to be complete control and visibility over all your transactional processing. This Learning Lab from Brainware will show you how the automation of your key transactional processes, in particularly invoice processing can:

Increase visibility and reporting
Reduce cycle times
Further improve efficiency and reduce costs
Implement rapid change in 48 hours, with savings and efficiencies from day one
Introduce scalable technology into the heart of your organisation – more than just invoice processing
If you want a practical and fast-tracked strategy for your SSO to race up the value ladder, definitely attend this Lab.

Facilitator: Steve Britton, BRAINWARE

14:45-17:45 - LEARNING LAB G
How to increase invoice processing productivity by 70%
Electronic invoicing is still somewhat of an exceptional process. It has yet to become ‘the way of managing purchase invoices’, but it’s generally accepted that this is the future of processing invoice transactions. But to really get a great ROI and achieve challenging efficiency improvement targets with high electronic penetration levels, you need to ensure that you deploy proven best practices in every aspect of your e-Invoicing programme. In this fascinating Learning Lab,join Ruud van Hilten who will take you through:

e-Invoicing 2.0
How to secure 87% e-invoicing
What the critical success factors are to onboard suppliers
How to build a case for enhanced services like PO convert and invoice status check
How suppliers benefit further from the enhanced services
The impact that enhanced services has on accounts payable KPIs

Facilitator: Ruud van Hilten, OB10

14:45-17:45 - 14:45-17:45 - LEARNING LAB H
Shared services question time
The first step in solving your shared services challenges is to agree the problem you are trying to resolve. The expert team from Novo Altum will help you define your shared service challenges and opportunities. Then help you create an action plan to resolve them.
What is the right sourcing model for me?

Should I build my own captive shared service centre or outsource?
Should I sort out my processes before moving or 'drag and drop’ and sort out in the centre?P
How much should we communicate to staff and when?
What should I focus on now I have built my centre?
Is virtual working a myth or the Holy Grail?
Is there a case for bringing work onshore?

The Novo Altum team – plus the experience in the room – will help you
resolve those shared services questions that you always wanted to ask.

Roy Barden and Shane Mugan, NOVO ALTUM

Download the full agenda here

Book accommodation at the Waldorf Hilton: we have negotiated a special rate for conference attendees. Click here to view more details.

The Waldorf Hilton

The Waldorf Hilton, London

Aldwych. London, WC2B 4DD, United Kingdom

Telephone +44 (0)20 7836 2400

Click here to view the special rates we have negotiated with the Waldorf Hilton and additional hotels in the area.

Prices available for this conference

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Package	Really early bird Registered & paid by 17/12/2010	Early bird Registered & paid by 17/01/2011	Standard prices
Premium Plus conference + 3 Learning Labs	Save £300 £2,296 + VAT	Save £200 £2,396 + VAT	£2,596 + VAT
Premium conference + 2 Learning Labs	Save £200 £1,997 + VAT	Save £100 £2,097 + VAT	£2,197 + VAT
Standard Plus conference + 1 Learning Labs	Save £100 £1,698 + VAT	£1,798 + VAT	£1,798 + VAT
Standard conference only	Save £100 £1,299 + VAT	£1,399 + VAT	£1,399 + VAT

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Book accommodation at the Waldorf Hilton: we have negotiated a special rate for conference attendees. Click here to view more details.

Bring your team! sharedserviceslink.com understands the value of team knowledge sharing. Groups booking at the same time from the same company receive the following discounts (discounts apply to the full price only and cannot be applied retrospectively). Only one discount is applicable per non-member. In order to qualify for the early bird discounts, bookings must be received with payment before stated date. UK VAT is charged at 20% - (Events held outside the UK - France VAT is 19.6%). We do not combine discounts but we will honour the discount that is better for you.

To make a group booking call +44 (0)20 7337 2290

Bring your team!

Teams of 2 10% discount
Teams of 3 15% discount
Teams of 4 20% discount
Teams of 5 25% discount
Teams of 6 30% discount
Teams of 7 35% discount
Teams of 8 40% discount

Satisfaction Guarantee At sharedserviceslink.com

We are absolutely confident that you will receive value for money. To give this belief credence we are offering a money-back guarantee if you feel you have not experienced value for money from attending our events. There is no catch. To qualify for this you need to ensure you liaise with Susie West directly before the end of the conference, and that you attend all conference sessions over the two days. Learning Labs are not included in this guarantee. All refunds will deduct a 10% administration fee.

Registration fee includes:

The fee includes conference documentation, lunch, refreshments, participation in the networking events and administrative expenses. When you register, you will receive an acknowledgement and your invoice. Any discounts offered (including team discounts) also require payment at the time of registration. Payment must be received prior to the conference, and within 30 days of registering. If payment does not arrive less than 10 working days prior to the event, a credit card payment will be requested.

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