SAP business implementation - rough (and noisy) or smooth (and expected). Let's go for smooth

Presentation | 21 October 2009

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How many people in your organisation can set up a vendor? Does this answer correlate with how many vendor duplications you have on the system? Once SAP is ‘set up’ properly, it needs to be used properly, which means the right people using it, at the right time and in the right way. Key to this is a rigid business change approach - training, communications, process change, user support... The second SAP implementation at National Grid significantly differed from the first as the company learned from the successes and challenges of its experience the first time round.

Keeping things clear, simple, and accessible for users was achieved much more successfully in the second implementation - here we find out how this was planned and executed. This unique and insightful session looks at how National Grid attained excellent control with a clearly defined multi-tier user approach and what this has resulted in for the smooth running of the business and an informed, well functioning, user base.
 

Mark Pickles
Shared Services Business Change Manager
NATIONAL GRID