Resource | 30 March 2011
Matthew Garrow-Fisher, Head of Research at sharedserviceslink.com, interviewed Keith Miller, Global Sourcing Process Manager at Ericsson, on 24th March.
Having developed and rolled out a purchase-to-pay process for the glboal firm, Keith discusses the drivers for the programme, how it relates to the touchless processing goal, and the critical factors that have made the process a success.
You can learn more about the Ericsson story at our conference, 5th Toning Up Purchase to Pay to Attain Touchless Processing, in London in June.
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