The Summit for Leaders in Finance Shared Services and Outsourcing You can review all the presentations from The Summit for Leaders in Finance Shared Services and Outsourcing 2011 here.

 

Upcoming conferences in Shared Services series:

The European Summit for Leaders in Shared Services
March 19th-21st  2013 in London

 

The US Summit for Leaders in Finance Shared Services
April 23rd – 25th 2013 in Chicago

 

Past conferences:

The Summit for Leaders in Finance Shared Services 2012, Atlanta

The European Summit for Leaders in Finance Shared Services and Outsourcing 2012, London

The Summit for Leaders in Finance Shared Services and Outsourcing 2011, Texas

The European Summit on Finance Shared Services & Outsourcing 2011, London

Everyone wants a great customer experience when consuming a service. For finance shared service operations, this should be no different. Cost reduction has always been a key driver for adopting a shared services operating model but not at the expense of customer satisfaction.

Our North American and European summits increase your confidence in the decisions you are making at every stage of your journey in shared services and outsourcing as you strive to meet demands for both cost reduction and service quality.

What makes our events invaluable to ALL shared services leaders? Here are 10 simple reasons:

1. Leading shared services professionals reveal how they have extended and integrated their shared services operations following major acquisitions
2. Keep control when undergoing process improvements and implementing a new ERP globally by discovering how other organizations use smart process mapping tools
3. Gain insight on the key measures to ensure your outsourcer is delivering the best customer experience by shifting from basic SLAs to business outcomes
4. Benefit from years of lessons learnt by shared services who have overcome the complexities of process transitions while maintaining business as usual when migrating from regional SSCs to one global center
5. Are you ready for what comes next? Our industry experts from sharedserviceslink.com and reveal the trends that are shaping the shared services, outsourcing and payment-automation worlds
6. Practical tips will make your SSO focus on what your customer really wants from the service you provide
7. Learn about leading P2P roadmaps, which help companies make huge improvements in effectiveness metrics and millions in cost savings headcount reduction
8. It’s not impossible! Learn how others have linked  finance and procurement functions, and reorganized responsibilities in a newly integrated P2P process
9. Engage with your suppliers and outsourcer to convert 85% of your paper invoices to electronic
10. Overcome your technology challenges by collaborating with other experienced delegates in our tightly facilitated interactive roundtable discussions

Here are just some of the impressive companies already joining us:

 

ABB  AstraZeneca Avnet Becton Dickinson BMC Software BP

Cameron Cinemark DSM eBay Eaton Corporation  Ericsson

First America GAP G4S Gates Corporation GlaxoSmithKline Hewlett Packard

Hospira Intrawest Kraft Foods Lehigh Hanson Oracle Rolls-Royce

Siemens Corp Simmons Simplot Smiths Medical

 

Presentations from The Summit for Leaders in Finance Shared Services and Outsourcing 2011:

1. Get going with shared services! How to build a convincing business case to win over your doubting board

2. Effective payment automation without P-cards? How to work with banking partners to handle payments efficiently

3. How to set up and tightly control additional functions in your shared services operation

4. Do you really need all that paper? How to convert 85% of your paper invoices to electronic

5. Fuelling quick progress of future strategies: key tips on gaining buy-in and managing change

6. Getting the people part right when offshoring or outsourcing

7. Reaching the summit: how to keep your customer happy and deliver continuous savings

8. How to deliver the best customer experience: shifting your outsourcer from basic SLAs to business outcomes

9. Continuous improvement methodologies in shared services - are they worth it?

10. Crossing the chasm: moving from transactional to value-adding shared services

11. Keep global control when undergoing process improvements and implementing a new ERP

12. Stop focusing on transactional and give your business back the value

13. Leadership and integration: who should lead the P2P process and how can you link finance and procurement?

14. How HP is saving $50 million and reducing headcount by 30% with its new P2P roadmap

15. Make the customer even happier while outsourcing

16. Process standardization secrets: turn differing decentralized processes into one shared services standard

Day 1 - Conference day one - Monday October 10th 2011

8.00am Registration and coffee

8.30am Top-five ways to overcome the next shared services challenges you will face
In recent years, the focus for shared services organisations has see-sawed between cost reduction and service delivery. In addition, the balance between captive shared services and outsourcing keeps shifting. As a shared services leader, you need to keep on top of what’s working for others and what’s not, and learn how your peers are making these strategic decisions that affect your company’s bottom line. In this session, Susie West, CEO of sharedserviceslink.com reveals:

• What's changed in the last year and how might this affect you
• Where to focus: value-adding or efficiency (or are both possible)?
• Your pre-conference benchmarking survey results – how do you compare with your peers?

Susie West,
CEO,
SHAREDSERVICESLINK.COM

9.30am Peer introductions: bring your business cards and meet your shared services and outsourcing peers!
Get ready to network because you are about to make valuable contacts in this ice-breaker session. Discover who shares the same challenges as you and who has already solved them with our fast-paced, facilitated networking.

10am Morning coffee and networking break - demo sponsored by XTglobal

STREAM A: New and young SSOs - For SSOs from 0 - 5 years old 10.30am Get going with shared services! How to build a convincing business case to win over your doubting board The success stories have inspired you to pursue cost savings and improve service delivery, but getting the go-ahead and dedicated resources from your CEO can be an uphill struggle. This session will show you how to kick start your shared services journey with clear tips on how to: Craft a compelling yet realistic business case Identify costs and benefits over time Make your findings directly relevant to your board members George W Irving, Vice President, Shared Services, LEHIGH HANSON View the presentation now   11.15am Fuelling quick progress of future strategies: key tips on gaining buy-in and managing change Establishing shared services requires your business to relinquish control of some activities to a different organization. At the same time, your organization may not believe that the shared service model will work in your business. Learn how to gain the trust of both senior and operational-level staff and gain buy-in for future additional ser vices to your SSO. Attend this session to: Bring the right services into your shared service practice to build credibility Fully leverage the lessons learned from your existing shared services to identify future opportunities Change management advice to help you gain approval for the people, process and technology capabilities you need for the next stage of your shared services journey Keith Dunnell, Senior Director, Global Shared Services, North America, SIEMENS View the presentation now

STREAM B: Mature SSOs - For SSOs over 5 years old 10.30am How to set up and tightly control additional functions in your shared services operation Congratulations! Your finance shared ser vice operation is a success. The next step is to seize opportunities to bring in functions, such as HR and IT, into your SSC. Attend Chinni's session to share ideas on: How to identify which non-finance activities will deliver the biggest wins from moving to a shared services model The steps to take to ensure smooth transitions for new functions How to practically manage and maintain full control and visibility of multiple functions in your newly expanded SSO Chinni Zakkireddy, Head, Global Transactional Finance Americas, ASTRAZENECA View the presentation now 11.15am Take on the world: how to transition from regional SSCs to one global SSC When you have established a global shared services center, you want it to reap cost savings and mature by taking on work from regional centers. Process transitions, particularly for purchase to pay, can be extremely complex and can cause delays in transactions and payments. How do you make sure your process transitions run smoothly without disrupting business as usual? Juniper Networks has six years of valuable lessons from moving processes to its global SSC, get a glimpse of its journey by discovering: How to assess which processes suit a global SSC and which to keep regional The key components of an effective transition methodology with minimum service disruption How to accommodate significant volume growth while keeping costs down Veronica Steffan, Senior Manager, Business Process Owner - P2P, JUNIPER NETWORKS

12.00pm The speaker clinic

12.30pm Networking lunch - sponsored by XTglobal

STREAM A: New and young SSOs - For SSOs from 0-5 years old 2.00pm Choose carefully: wise tips to help you decide where to locate your next shared service centers There are so many factors to consider when deciding where to set up your SSC. As a shared ser vices leader, you need to involve the right people from critical functions to make sure your location decision best serves the company. This session will help you: Build a weighted decision model to accurately assess  your options Understand the non-financial considerations Conduct an effective site visit Tactically gain consensus on your final site selection Paul Nicolaisen, VP Global Shared Services, BECTON DICKINSON 2.45pm Process standardization secrets: turn differing decentralized processes into one shared services standard In a highly decentralized organisational structure processes either evolve independently or are defined by business units. Moving non-standard processes into a shared services model is really challenging. So how can you standardize elegantly without slowing down the business in the short term? Join Keith as he reveals: How to select what to standardize Who should be in the team What parts of the process should be involved How to deal with pushback from your business units when moving to a shared service model Keith Sipperkey, VP Global Shared Services, GATES CORPORATION View the presentation now

STREAM B: Mature SSOs - For SSOs over 5 years old 2.00pm Stop focusing on transactional and give your business back the value "Manual processes often mean that your staff members are not utilized to their full potential." Sound familiar? Join this great session to see how Cinemark has developed cost-effective ways to turn its accounts payable department into a money-making machine without cutting staff. Greg will particularly explore: Revealing cutting-edge software-as-a-ser vice (SaaS)/cloud models for image-based data extraction and approval workflow How to make low per-invoice processing fees feasible – even for companies without a budget Automating manual processes and focusing your employees on activities that make a real difference to your company’s bottom line Gregory A Muse, VP Financial Systems and Special Projects, CINEMARK THEATERS View the presentation now 2.45pm How to integrate your shared services operation with a newly acquired company in just a few months It's crazy: you bed in shared services then your company acquires a new organization. Integrating and reworking your shared services to best serve both companies in the group – what a task! The First America story will give you first-hand experience and practical steps on: How to set up integration teams, gather information and create a plan The people challenge: changing your processes and locations How to quickly integrate systems, such as ERPs, and when to do this, before or after process alignment? Brenda Chapman, Vice President AP and AR, FIRST AMERICA

3.30pm Afternoon refreshments and networking break

4.00pm Keep global control when undergoing process improvements and implementing a new ERP
Monitoring global processes such as month-end close can be nerve-wracking, especially if you’re keeping track of progress through color-coded spreadsheets. So how do you deliver continuous improvements to your processes when you have users around the world? And what do you do when there is an ERP implementation going on simultaneously? Cameron has a fascinating story around:

• Laying out your entire process, creating storyboards and being able to see in an instant what happens when you change steps
• Avoiding the costs of completely re-designing your processes when going through an ERP implementation or process improvements
• Rapidly communicating process changes to your global user base in a way they quickly understand

Emitra Nelson,
Global Close Coordinator, Finance,
CAMERON

View the presentation now

4.45pm Getting the people part right when offshoring or outsourcing
Moving some of your service provision to an offshored or outsourced location presents some key challenges. It creates a change of control, destroys a series of interlocked activities, presents a generational gap and also a cultural gap. This can be frustrating for both the business units and service staff...But you can make your life easier. Attend this session and find out:

• How to facilitate effective communication between your business units and the staff at your new offshored or outsourced location
• How to ensure your stakeholders recognise what the changes are
• Key tips for managing these changes to improve overall service delivery

Deborah Kops,
Managing Principal,
SOURCING CHANGE

View the presentation now

5.30pm The speaker clinic

6.00pm Chair's close

 

Conference day two - Tuesday October 11th 2011

7:30am Registration and coffee

8:00am Top tips from day one

8:30am Interactive discussion: the pain and gain from major technology implementation
In this frank and interactive discussion, shared services leaders and process owners disclose their successes and failures from recent technology implementations. Our panellists and the audience will identify current best practice and share advice for overcoming implementation challenges. We'll break out into roundtable discussions to focus specifically on:

• e-Invoicing
• P2P invoice automation
• Document management
• Oracle and SAP
• Other key technologies

Facilitator: Amy Aves,
Global Process Owner – Purchase to Pay,
ORACLE

STREAM A: Delighting your customer with service delivery improvements 9.15am Continuous improvement methodologies in shared services - are they worth it? Continuous improvement methodologies can have a significantly impact on your bottom line, but the time and resources they require may not justify the return. How can you secure a great ROI from your approach? Using a ‘multi-colored’ belt approach with Lean Six Sigma Making continuous improvement projects work with minimal resources and budgets What continuous improvement tools are shared services environments using today? Andrew Simpson, Head of American Business Services Center, BP View the presentation now   10.00am Morning coffee and networking break - demo sponsored by Ariba 10.30am Crossing the chasm: moving from transactional to value-adding shared services Improving service delivery and maturing your operations are fundamental objectives for shared services leaders. What practical steps can you, as a leader, take to make this happen? Make your transactional work run as efficiently as possible Instill an improvement mind-set in your staff Link-up functional silos to speed up the realisation of your business’ initiatives John Terracciano, Director of Finance, DSM View the presentation now		STREAM B: Outsourcing 9.15am Make the customer even happier while outsourcing Most SSOs now operate some form of hybrid model: a mix of captive shared services for some activities and outsourcing for others. So how do you manage the transition to a BPO while maintaining overall service quality? How to negotiate SLAs, establish par tnerships and control your service delivery Managing a smooth transition to a BPO Change management: getting both operational staff and senior stakeholders on board Karen Bryant-Gianiorio, Senior Director, Global Shared Services, HOSPIRA View the presentation now   10.30am How to deliver the best customer experience: shifting your outsourcer from basic SLAs to business outcomes Once processes are outsourced to a low-cost, offshore location, there can be a temptation to sit back. After achieving huge cost reductions through labor arbitrage, continuous improvement can be sidelined. In this session, Andrew Simpson reveals how BP made significant ongoing cost reductions while improving service delivery. Key lessons from both the outsourcer and BP’s business service center Defining the seven key measures to ensure your outsourcer is making a difference Ensuring both sides keep challenging the continuousimprovement boundaries Andrew Simpson,  Head of American Business Services Center, BP View the presentation now
STREAM A: Purchase to pay 11.15am Do you really need all that paper? How to convert 85% of your paper invoices to electronic Many companies convert large volumes of their paper invoices to electronic through an EDI solution. But with a lack of flexibility and costs associated for both you and your suppliers, only certain vendors will be suitable for EDI. What can you do to automate your remaining paper volumes? GlaxoSmithKline shares how to: Assess which e-invoicing service provider is right for you Transform your PO compliance by moving to an electronic invoicing network Onboard your suppliers and work with your BPO if you have one Tackle the remaining 15% of invoice volumes to electronic? Allan Barbee, Head of GSK North America Shared Service Center, GLAXOSMITHKLINE View the presentation now 12.00pm The speaker clinic 12.30pm Networking lunch		STREAM B: Cash management and working capital 11.15am Effective payment automation without P-cards? How to work with banking partners to handle payments efficiently When running a global operation, it is best practice to use a standardized approach with each of your subsidiaries for handling payments. In this session, Amy Aves will share how: Oracle engages with banks to increase visibility and control, and foster a fresh approach to global payment automation Simplified and standardised payment solutions will increase flexibility when selecting and working with your banking partners Amy Aves, Global Process Owner – Purchase to Pay, ORACLE View the presentation now

2.00pm Key trends in payment automation in 2011
In this fascinating interactive discussion, representatives from Institute of Financial Operations discuss the findings of their research report ‘Going paperless, automation in payables and receivables’. The panelists will then open the floor to the audience to discuss how these findings affect their organizations, relaying insight from inter views with the breadth of case studies used to compile this comprehensive report.

Tom Bohn,
CEO and President,
INSTITUTE OF FINANCIAL OPERATIONS

Mark Brousseau,
Vice President of Research & Business Development,
INSTITUTE OF FINANCIAL OPERATIONS

2.30pm Leadership and integration: who should lead the P2P process and how can you link finance and procurement?
If finance and procurement operate as silos they inhibit true end-to-end visibility and control for P2P. Once silos are linked, the shared services operation makes leaps in productivity, transforming payment compliance and adding greater value to the business. So what are the best ways to achieve this? Find out from software company BMC how to:

• Define roles and responsibilities: what should your new purchase-to-pay group look like?
• Refocus your P2P priorities and migrate more processes to your shared service center
  Manage low-invoice volumes across many countries

James Copeland,
VP Financial Shared Services,
BMC SOFTWARE

View the presentation now

 

3.00pm Afternoon refreshments and networking break

3.30pm How HP is saving $50 million and reducing headcount by 30% with its new P2P roadmap
Once you’ve offshored you can watch your cost per transaction drop and your operation become more efficient. The next challenge is making improvements in your effectiveness metrics. How can you take your shared service operation to the next level via a new process roadmap?

• Communicating with all the touch points in your global process and identifying how to add more value
• Accurately selecting the technologies and strategies to improve your ser vice effectiveness, including: workflow solutions, e-invoicing, dynamic discounting and contract compliance
• How this strategy is transforming the customer experience

Jeff Fiorini,
Program Manager, GBS F&A Process Management,
HEWLETT PACKARD

View the presentation now

4.00pm Reaching the summit: how to keep your customer happy and deliver continuous savings
With automation technologies and more integrated processes, finance shared ser vices organizations have improved the way they work with suppliers. But how do you ensure you also keep your internal business partners on side and loyal to your shared services vision?

• Proving the shared services concept to all your stakeholders – it’s not just about cost reduction!
• Key practical tips to make your SSO focused on what your customer wants in ser vice delivery
• How can you quick mature your shared service operation and unlock its true potential?

Chinni Zakkireddy,
Head, Global Transactional Finance Americas,
ASTRAZENECA

View the presentation now

4.45pm Chair's summation followed by the speaker clinic

5.00pm Close of conference

Post conference learning labs

 

Wednesday October 12th 2011

Choose up to three Learning Labs to attend from A, B and C:

Learning Lab A: How to transform visibility and control of your shared service operation with minimal cost per document

Electronic document imaging solutions automate your business processes to significantly reduce your costs per transaction. But often companies don’t realise the full costs of owning and maintaining their own solution, meaning ROI is slow to materialize. If you want the benefits of increased control and visibility for your finance operation with little to no capital expenditure and end-to-end IT support included in low per-document processing fees, this learning lab reveals a new cloud-based solution and:

• How to use ’detail’ data extraction to provide valuable dashboards for executive-level visibility and strategic decision making
• New tracking functionality to inspect what you expect and manage corporate issues more effectively
• Insight on how to find real ROI!
• How to eliminate off-the-shelf gaps and meet all business needs with one solution
• The top three reasons for implementation failures and how to prevent them
• How to leverage best practice business rules that can turn a SSC into a profit center

Learning Lab facilitator: Diane Gasparro, XTGLOBAL

Learning Lab B: Beyond BPO with electronic invoicing: drive further cost reduction, achieve close to 100% touchless processing, and optimize your working capital too

With offshore labor costs rising dramatically, lifting and shifting your manual invoice processing to a business process outsourcer is no longer the best option for reducing costs. In today’s global economy, leveraging e-invoicing to improve collaboration with suppliers and business partners is the path to competitive advantage. It is also the catalyst for driving business process transformation and working capital optimization.
Attend our learning lab to learn how you can:

• Automate invoice processing with business rules that eliminate exceptions at the source
• Gain greater visibility and control over BPO processes
• Ensure that all purchases comply with contracts and preferred suppliers
• Reduce supplier inquiries through real-time, self-service status
• Expand the capture of early payment discounts while maintaining or extending your days payable outstanding
• Comply with local regulatory mandates such as Sarbanes-Oxley and the EU’s e-Invoicing Directive
• Leverage a single network connection for complete source-tosettle automation!

Learning Lab facilitator: James Tucker, ARIBA

Learning Lab C: How to move on up the process maturity curve

This workshop is about process excellence in finance organizations. Process management underpins operational excellence and continuous improvement.  It is the key to ongoing SSC optimization. It enables the client to stay in control of an outsourcing relationship. And it can integrate processes with risks, controls and compliance. But how do you do it? This Learning Lab will show the ways in which Nimbus Control:

• Provides visibility of end-to-end processes and their performance
• Provides a personalized ‘intelligent operations manual’ on every desktop, for the finance function and the business
• Meets the needs of process stakeholders, especially in IT and compliance
• Provides a complete service management lifecycle for SSCs
• Enables the effective management of multi-sourced operations
• Enables a continuous improvement culture
• Accelerates finance transformation.

Learning lab facilitators: Mike Gammage and Alicia Jachmich, NIMBUS PARTNERS