John Hall, Senior Vice President, DSM Business Support

John Hall has multi-sector and cross-functional experience in the shared services arena. In a career spanning some 27 years, John has held a number of finance and IT positions, in the UK and Europe, working for companies such as Digital Equipment, DHL, American Standard and most recently DSM.

John has a background in leading change in finance teams and businesses, including the implementation of large projects in areas such as processes, technology and  organisation. His current role is to define the strategy with the business, and implement and develop the business support organisation at DSM on a global basis covering HR, finance and process organisations.

Age of shared services: six years for credit management and two for general finance, four years for HR 

Main countries served: credit serves Europe (and parts of Asia), HR serves Netherlands only, and general finance works with global service units  

Main ERP: SAP 

Volume of invoices processed per annum: 10,000 accounts payable invoices 

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Listen to our interview with John Hall on delivering effective change management.

John Hall works for DSM Business Support