Last few spaces available.
During these three, high octane days, senior figures in operational finance will be discussing certain decisions and actions that are delivering huge reward.
The European Summit for Leaders in Finance Shared Services and Outsourcing
12th March 2012 - 14th March 2012 | London, UK
The European Summit for Leaders in Finance Shared Services and Outsourcing
12th - 14th March 2012, London
When your boss challenges you on choices you’re making, how assured do you sound? Increasingly shared services leaders are deviating from the norm. There is no ‘cookie cutter’ approach to blindly follow anymore when it comes to finance transformation. The routes followed by large organisations vary massively. So being sure about your choices is harder than before. You may even be the trail blazer opening up a new path.
You are invited to attend sharedserviceslink.com’s flagship annual conference – The European Summit for Leaders in Finance Shared Services and Outsourcing. During these three, high octane days, senior figures in operational finance will be discussing certain decisions and actions that are delivering huge reward.
Confirmed speakers include:
- Thomas Laux, Vice-President, Global Head Financial Shared Services, Merck
- Bob Leenen, Finance Director, Ingersoll Rand
- Dave McKenzie and Ian Chambers, Global Process Owners, Unisys
- Kathleen Bienkowski, Vice President, Global Shared Services, Kelly Services
- Jo Hart, former Director Finance Shared Services, Daily Mail and General Trust
- Dan Foley, former Business Services Director, Premier Foods
- Gabriella Kóbor, Transition Director, BP European Business Service Centre
- Tim Long, SSC Project Manager, Geodis
- Michelle Adams, European Service Delivery Director, AstraZeneca
- Bobby Abraham, Vice President & Business Unit Head, Vodafone Group Finance Shared Services
- Colin Mason, former SSC EMEA Finance Project Lead, Burger King
- Jan Comhaire, Shared Services Director, Covidien
- Ian Wilson, Director - Global Finance Shared Services, Hewlett-Packard
- Shekar Ramamurthi, Director of Purchasing, Nokia
- Ian McAllister, Head of Finance Business Services, Nationwide Building Society
- Steve Freeman, Director, Global Business Services – EMEA, Dresser-Rand
DAY 2: Tuesday 13th March 2012
08.00 Registration and coffee
08.45 Delighting the customer and save costs? Just how possible is this ambition?
In this inspiring opening session, Susie West will examine trends in customer treatment and customer engagement, and how these are affected by pressures from above to stick to cost reduction targets.
Susie West
CEO
sharedserviceslink.com
09.15 The 9 big issues of shared services and outsourcing: research insights from ACCA
Which direction is shared services heading? This session explores the top nine key issues unravelled through in-depth interviews with 20 of the world’s leading companies in the finance shared services and outsourcing space from ACCA’s recently launched report Finance Transformation: expert insights on shared services and outsourcing.
Jamie Lyon
Head of Corporate
ACCA
09.45 Customer service management under the new economic conditions – a time for focus
As the world economic conditions change and spiral, can SSOs be as concerned about quality and service given the cost challenges? Can customers expect the same service or are they now demanding even greater service levels than before? What is there to do in this environment to even maintain status quo? This session will focus on bringing a balance to the customer - SSO relationship in these challenging times via focus on:
• Managing customer expectations better than before
• Maximising service levels via innovation and training
• Massaging the cost agenda to ensure delivery of promises to the customer
Dan Foley,
former Business Services Director
Premier Foods
10.30 Morning coffee and demo sponsored by
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STREAM A: New and young SSOs 11.00 How to avoid false starts in your shared services journey You know that excellence comes from brilliant planning. However, often we all miss a trick with getting all the planning aspects nailed. This speaker, Steve Freeman, has set shared services three times. If he knew what he does now on his first set up, he would saved himself months if not years of backtracking. So if you want to have the best start you can, embrace Steve’s experience in this energetic and enlightening session. Bring your number one issue to be discussed and leave with a clear action plan to drive through your changes. Topics for you to consider include: • Gaining the support for your shared services vision from senior management and operational-level staff 11.45 How to set up global shared services in one fell swoop The prospect of global shared services is daunting. It can terrify even the most able of shared services leaders. It doesn’t need to. Colin Mason set up a global shared services hub from nothing. Want to find out how? Want to hear the stuff he wouldn’t do given his time again? Attend this session to hear key powerful insights including how to: • Overcome differences in time zones to better serve your global business units 13.00 Networking lunch sponsored by 14.00 Why move your SSC to a high-cost location? Cheap operating costs may be appealing to you. But have you considered the price of your service quality deteriorating? Merck Shared Services established SSCs in high-cost locations such as Germany and the US. Why so? In this session, Thomas Laux explains the business case behind this decision and key lessons learnt during his 5 years of delivering high quality shared services, covering: • What factors to consider when your objective is to focus on delivering a quality service 14.30 The great location debate The biggest decision you will make as a shared services leader is where to locate your shared service centre. It’s tough because there are so many factors to consider. Top locations are evolving all the time and so are your business units’ needs. In this session, you will share what factors you need to consider before making a location decision with fellow shared services leaders. Then key regional development agencies and end users will be stationed at roundtables to discuss the benefits and pitfalls of each key location from countries in regions including Central and Eastern Europe, Western Europe, North and South America and Asia. Leave this session well-informed and confident in making your toughest decision the right one. Locations represented include: |
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STREAM B: Mature SSOs 11.00 The seven culture traits to take you to a customer-focused shared services operation When you are already a mature, successful, low-cost shared services operation, where do you go next? Unisys are in this enviable position, so how can they improve? In this session, Ian Chambers and Dave McKenzie share Unisys’ recent culture change programme secrets, detailing what characteristics are needed to operate a world-class performance in a customerfocused, service organisation. Learn: • Seven key things your organisation needs to do to provide a world-class service delivery 11.45 How can your shared service operation integrate future acquisitions and deal with divestitures? Acquisitions can seriously disrupt the normal day-to-day flow of your shared services delivery. And so can divestitures. How do you identify the needs of your newly acquired business units and attempt to standardise delivery and compliance across different organisations? How do you quickly identify what resources you will require? If you are planning to sell parts of your organisation, how does your SSO best respond? This interactive discussion will share ideas from those that have been there and done it. STREAM B: Expanding scope for next-generation service delivery Telling a country-unit finance manager that they will lose 60% of their staff in one year is not welcomed news. You are in effect cutting down the kingdom they fought to establish, and they may also start questioning if they will lose their own job. So how can you propel your plans for SSO growth forward with true motivation from all stakeholders, converting resisters into promoters of change? Discover: • Key tips for your transition methodology, by hearing how BP grew their SSC from 50 FTEs to over 700 FTEs Gabriella Kóbor 14.30 Jumpstart an ailing shared services with finance transformation Finance transformation programs can revitalise your shared services but it’s often difficult to get the resources you need from your CFO and CEO. In this session, Bob Leenen will share how to demonstrate business benefits that reach far beyond just your finance shared ser vices, covering: • Key objectives of finance transformation you may have not considered Bob Leenen 15.00 Creating a multi-functional shared services model in a way that can rapidly respond to your ever-changing business needs Your shared services’ objectives are to enable your business units to focus on revenue generation and relationship management with external customers. So when your business’ needs change, how can you encapsulate these quickly to your shared services model so your frontline keep the focus? Kathleen Bienkowski shares how she did this, revealing insight on: • Assessing your global business units to decide where synergies lie for providing a centralised service provision Kathleen Bienkowski |
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16.00 The V-shaped see-saw: strategies to reduce costs and improve service delivery simultaneously The age-old battle between improving shared services delivery and reducing costs is one always playing on the minds of shared services leaders. So when your shared services’ customers are happy, how can you keep this way whilst impressing your CFO by hitting your cost reduction targets? This interactive discussion will share key tips from shared services leaders in the room for reducing costs in ways that will not damage your shared services reputation. Facilitated by: Thomas Laux and Jo Hart 16.45 Take the reins of your shared services by driving consistent customer compliance Your SLA is a legal document that frames service delivery and sets performance targets. But is it really needed to keep you on track? And does it add value to your service? In this session, Jan Comhaire from Covidien shares how to take control to root out backlogs and avoid penalties in your processes. Elegantly control your customers’ behaviour and tighten compliance by discovering how to create: • SLAs and governance for your shared services organisation Jan Comhaire 17.30 The speaker clinic 18.00 Chair’s close
DAY 3: Wednesday 14th March 2012
08:15 Registration and coffee 08.45 Top tips learnt from day one You are not alone in fighting to win the battle for technology investments with other areas of your organisation. With over 3,000 FTEs worldwide in their captive finance SSO, HP finance shared services is constantly competing with other customer facing projects for their technology investment spend. So how can they win their fair share? Enter their shared services ‘war-room’ which assesses linkages between end-to-end processes like P2P and R2R, analyses how those processes could be improved in terms of key criteria such as efficiency, effectiveness, compliance, customer experience and cash flow opportunities, enabling prioritisation of future investments on the return they will bring. Sneak into HP’s SSO war room and hear how to: • Conduct upstream and downstream mapping of your end-to-end processes 10.30 Morning coffee
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PRE-CONFERENCE LEARNING LABS DAY 1:
Monday 12th March 2012
Choose up to three Learning Labs from A or B then C or D then E, F or G:
Morning Labs (08:15 – 11:15)
Learning Lab A: How did BAE Systems enhance control and drive efficiency in their shared service operations?
Join Trintech and BAE Systems to find out how to automate your balance sheet reconciliations to get tighter controls and efficiency gains within your shared services. This session will leave you knowing all the best practices to implement to transform your own reconciliation process, including how to:
- Use the same tool for entire balance sheet reconciliation: pre-paids, accruals, bank, subledger, debt, equity, etc.
- Automatically bulk-reconcile low risk recs
- Use a templates-based process for standardisation and quality
- Support documentation drill down
- Use approval workflow, running at multiple levels with flexible scheduling
- Integrate automated e-mail alerts for proactive notification and monitoring
- Deliver ad-hoc reporting for real-time status updates
Learning Lab facilitator
Patrick Nicholas, Business Analyst, Trintech and
Danielle Brown, Record to Report Supervisor, BAE Systems
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Learning Lab B: A guide to maximising your returns from e-invoicing as soon as possible
How can you ensure a quick return on your investment in e-invoicing? This learning lab will help you build a step-by-step guide that includes the critical success factors you need to get your project off the ground. By the end of this lab, not only will you be confident to recoup your investment through cost savings. You will also know how to fully leverage all possible benefits from e-invoicing, including guaranteed compliance with cross-border legislation and purchasing processes, transparent operations, and improved relations with suppliers. Join Ruud van Hilten to:
- Take the PACE e-invoicing readiness assessment to benchmark your current state
- Understand your project’s scope
- Build a business case that mitigates risks
- Communicate with suppliers to ensure they are onboard from the outset
- Leverage the experiences of other organisations
- Manage the complexities of fiscal and legal regulations
- Set the right performance indicators
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Lunchtime Labs - includes working lunch (11:30 – 14:30)
Learning Lab C: How to demonstrate real value within your shared service centre and improve your outsourcing relationships
“We’re doing well” doesn’t quite cut it with the board. To show the value your shared services provides, attend this lab and take a fresh approach to continuous improvement and end-to-end process and performance visibility. And, if you outsource, rather than consign your SLA contracts in the file system, put those relationships into a clearly aligned, measured and collaborative process governance environment to facilitate highly effective on-going partnerships. Key learning topics will include how to:
- Capture changing business requirements completely and accurately
- Provide personalised process perspectives for each of the stakeholders in an end-to-end process
- Improve your approach to process capture, management and deployment
- Leverage your ERP system to maximise ROI with business process clarity
- Turn your outsourcing SLA into a genuine measured process partnership
| Learning Lab facilitator Nigel Kilpatrick, Nimbus Partners, a TIBCO company |
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Learning Lab D: Effective supply chain finance for 100% of your suppliers – how to make it happen
In the UK alone, small and medium enterprises (SMEs) are owed over £24 billion by late payers and now, more than ever, it’s hard for them to get the finance they need to plug this hole. In this learning lab, discover how:
- Supply chain finance enables you to reduce working capital investments and increase return on excess cash flow
- To support your suppliers’ working capital needs
- Supply chain finance increases e-invoicing adoption by offering your suppliers instant access to cash
- You can improve your supplier relationships
- To offer financial products to more suppliers by having an automatic and standardised approach to onboarding
- Register for this lab if supplier relations and supply chain finance is on your agenda for 2012.
| Learning Lab facilitator Alan Gill and Christian Hjorth, Tradeshift |
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Afternoon Labs (14:45 – 17:45)
Learning Lab facilitator: Trintech
Learning Lab E: How to achieve huge, untapped savings from better leveraging your existing expense management system
Expense management systems are a great tool to speed up the reimbursement process. But to gain complete control of your company’s travel expenses and save another 6 per cent on your total travel bill, there are two additional things you need to do. Discover what these two things are and how to do them in this learning lab. Find out how companies like Airbus, Merck and Nissan have achieved phenomenal improvements without having to tear apart their existing expense management systems and procedures! Join Meridian Global Services and one of their major clients to discover how to extract the full potential of your expense management system, so you can:
- Audit paper expense receipts for expense claim accuracy and travel policy compliance
- Maximise VAT recovery
- Provide management information for supplier negotiation
- Reduce processing costs by up to 80%
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Learning Lab F: How to better prioritise on your sharedservices strategies
Shared services leaders rely on IT to write customised reports for every single metric they want. But IT is never as responsive as you need them to be, especially if you are running off multiple backend systems. In this learning lab, discover how to use data as soon as you need it rather than waiting for it to be manually gathered by learning how to:
- Assign metrics to your top strategic objectives and track performance against your targets and up-to-date benchmarks
- Get actionable advice on how to improve your metrics with top 20 lists highlighting where problem areas lie
- Be better able to prioritise on future shared services initiatives
- Access the data you need 24 hours after your books are closed
- Leverage the cloud to roll up metrics from many global business units and assess how your regions are performing
| Learning Lab facilitator Grant Fitzwilliam, Managing Director, 3c InSight |
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Learning Lab G: Beyond BPO with electronic invoicing: drive further cost reduction, achieve close to 100% touchless processing, and optimise your working capital too
With offshore labour costs rising dramatically, lifting and shifting your manual invoice processing to a business process outsourcer is no longer the best option for reducing costs. In today’s global economy, leveraging e-invoicing to improve collaboration with suppliers and business partners is the path to competitive advantage. It is also the catalyst for driving business process transformation and working capital optimisation. Attend our learning lab to learn how you can:
- Automate invoice processing with business rules that eliminate exceptions at the source
- Gain greater visibility and control over BPO processes
- Ensure that all purchases comply with contracts and preferred suppliers
- Reduce supplier inquiries through real-time, self-service status
- Expand the capture of early payment discounts while maintaining or extending your days payable outstanding
- Comply with local regulatory mandates such as Sarbanes-Oxley and the EU’s e-Invoicing Directive
- Leverage a single network connection for complete source-to-settle automation!
| Learning Lab facilitator Ian Ronayne, Ariba |
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The Landmark Hotel
The Landmark Hotel
222 Marylebone Road
London
Greater London
United Kingdom
NW1 6JQ
Click here to view the special rates we have negotiated with the Landmark Hotel and additional hotels in the area.
Package |
Pre-ChristmasRegistered & paid by |
Really early birdRegistered & paid by |
Early birdRegistered & paid by |
Standard prices |
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Premium Plus Conference + 3 Learning Labs |
Save £800 £1796 + VAT |
Save £300 |
Save £200 |
£2596 + VAT |
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Premium Conference + 2 Learning Labs |
Save £600 £1597 + VAT |
Save £200 |
Save £100 |
£2197 + VAT |
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Standard Plus Conference + 1 Learning Lab |
Save £450 £1348 + VAT |
Save £100 |
£1798 + VAT |
£1798 + VAT |
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Standard Conference Only |
Save £400 £999 + VAT |
Save £100 |
£1399 + VAT |
£1399 + VAT |
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Limited places are available for vendors. Vendor passes are chargeable at £1818.
No discounts apply. Learning labs are priced at £399 + VAT each.
Only one discount is applicable per registration. In order to qualify for the early bird discounts, bookings must be received with payment before stated date.
Venue: Click here to view the special rates we have negotiated with the The Landmark Hotel.
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Bring your team! sharedserviceslink.com understands the value of team knowledge sharing. Groups booking at the same time from the same company receive the following discounts (discounts apply to the full price only and cannot be applied retrospectively). Only one discount is applicable per non-member. In order to qualify for the early bird discounts, bookings must be received with payment before stated date. UK VAT is charged at 20% - (Events held outside the UK - France VAT is 19.6%). We do not combine discounts but we will honour the discount that is better for you. To make a group booking call +44 (0)20 3176 2623 |
Bring your team! Teams of 2 10% discount |
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Satisfaction Guarantee At sharedserviceslink.com We are absolutely confident that you will receive value for money. To give this belief credence we are offering a money-back guarantee if you feel you have not experienced value for money from attending our events. There is no catch. To qualify for this you need to ensure you liaise with Susie West directly before the end of the conference, and that you attend all conference sessions over the two days. Learning Labs are not included in this guarantee. All refunds will deduct a 10% administration fee. |
Registration fee includes:
The fee includes conference documentation, lunch, refreshments, participation in the networking events and administrative expenses. When you register, you will receive an acknowledgement and your invoice. Any discounts offered (including team discounts) also require payment at the time of registration. Payment must be received prior to the conference, and within 30 days of registering. If payment does not arrive less than 10 working days prior to the event, a credit card payment will be requested.
Payments made with American Express credit card will have a transaction surcharge of 1.5% the total value.
Registration Policy
Please view our registration policy for full information about payment, cancellation, postponement, substitution and discounts.
Payment Terms:
Payment is due in full upon completion and return of the registration form. Due to limited conference space we advise early registration and payment by credit card to avoid disappointment. Your registration will not be confirmed until payment is received. Admission to the conference will be refused if payment has not been received.
Cancellation and Substitution Policy:
Provided the fee has been paid in full, substitutions at no extra charge can be made up to 7 business days before the start of the conference. Cancellations must be received in writing or by emailing enquire@sharedserviceslink.com, more than 7 days before the conference is to be held in order to obtain a full credit for any future conference. Cancellations received 7 days or less (including the seventh day) prior to the conference will not be credited. If you cancel at any time after registering and before payment has been made you will be charged a cancellation fee or £100. In the event that SHAREDSERVICESLINK.COM cancels an event, payments received at the cancellation date will be credited towards attendance at a future conference, or in the event of postponement by SHAREDSERVICESLINK.COM, a rescheduled date. Credit notes remain valid for twelve months. SHAREDSERVICESLINK.COM reserves the right postpone or cancel an event, to change the location of an event or to alter the advertised speakers for an event. SHAREDSERVICESLINK.COM is not responsible for any loss or damage as a result of substitution, alteration, postponement, or cancellation of an event due to causes beyond its control including without limitation, acts of God or public enemies, civil war, insurrection or riot, fire, flood, explosion, earthquake, sabotage, accident, change of law, strike, labour trouble or work interruption, terrorism or any cause beyond its reasonable control ("Force Majeure Event").
Speaker Changes:
Occasionally it is necessary for reasons beyond our control to alter the content and timing of the programme or the identity of the speakers.
Data Protection:
Personal data is gathered in accordance with the Data Protection Act 1998. Your details may be passed to other companies who wish to communicate with you with offers related to your business activities. If you do not wish to receive these offers, please tick the box.
Incorrect Mailing:
If you would like us to change your details or remove your name from our database, please contact us on +44 (0)20 3176 2623 or database@sharedserviceslink.com quoting your number on your mailing label. Amendments can take up to 6 weeks so please accept our apologies for any inconvenience caused in the meantime.
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