The Accounts Payable Tech Summit

6th December 2011 - 8th December 2011 | London, UK

  • Print
 
Reserve your places early and save

Reserve your places early and save

Register early and save up to £200

  • Reserve your places early and save###Register early and save up to £200
 

The Accounts Payable Tech Summit

December 6th-8th 2011

Making sense of today's accounts payable technologies by witnessing real end-user stories and experiences

Register me now to the accounts payable tech summit

 

 

Accounts Payable Technology in numbers  dfa

Have you wanted to touch and feel technologies before you move into abuying-cycle?

Now’s your chance.

By attending the Accounts Payable Tech Summit, you will gain practical ideas for implementing the latest, smartest and most suitable technologies to get the fastest ROI. Join us in London to learn how to:

  1. Lower cost per invoice

  2. Control of the flow of financial data

  3. Reduce supplier enquiries

  4. Optimise working capital 

  5. Increase productivity (i.e. invoices per FTE)

This year’s end user presentations will share their business cases, tips on implementation, baseline and finishline data showing the results derived from these technologies and the key lessons learnt.

Check the full agenda now

Our speakers will also build demos into their agendas to give you a close-up view 

 

Register me now  to the accounts payable tech summit

To give you a hint of the quality of our events we have made available some presentations from last year's summit:

Day one: Tuesday 6th December 2011

Register me now



08.15  Registration and refreshments

08.45  The AP Tech matrix tour - what technologies should you be using to get rid of the paper?
All companies want to free up their existing AP staff to focus on more value-adding, non-transactional activities or simply reduce headcount. New and upgraded accounts-payable-automation tools have recently provided companies with a much-needed route to achieving these goals and becoming best-inclass relative to your peers. In this session, Susie West guides you through the sharedserviceslink.com AP Tech Matrix to show you where your technology gaps are.

Susie West Susie West
CEO
SHAREDSERVICESLINK.COM

 

09.45  How to cut your invoice processing time by 60% and make over £600,000 in cost savings
With no proper ordering system in place and around £400m of procurement-related spend, Bristol City Council needed a way to control its spend. By coupling an e-procurement solution from Proactis with several other key strategies, the council did much more than simply spend control.
Invoice processing times dropped from 7.5 minutes to just 3 minutes. With 800,000 invoices, this translates into huge savings.

In this session, Russ Darling reveals the key strategies that could deliver similar success in your organisation. He will explore how you can:

  • Accurately assess the cycle time of your accounts payable process and analyse expenditures
  • Conduct a value-chain analysis to identify what activities staff are spending time on
  • Drive process compliance with best-practice communication and tips on customer relationship management

 

Russ Darling Russ Darling
Head of STS Operations Finance & Procurement
BRISTOL CITY COUNCIL

 

10.30   Morning coffee and coffee demo sponsored by Ariba

 

 

STREAM A: Vendor master data and coding

11.00   Interactive discussion: Dealing with the root of your problems: what tools are available to optimise your master vendor data management?

Problems with your global vendor master data can grind your purchase-to-pay process to a halt. In this interactive session, one company discusses how to centralise management of your vendor master data, control unnecessary modifications and handle issues from business units around the world.

The audience will break into roundtable discussions to share tips for managing master vendor data.

STREAM A: Data Capture

11.30  Solving the paper jigsaw: how to manage your key AP documents effortlessly across multiple countries
You have thousands of documents to send to the right person out of thousands of staff across many different countries. Using a manual approach to get all signatures required for an invoice to get paid or an expense approved and reimbursed is a logistical nightmare.

In this session, Jurgen van Eetvelde shares how USG has implemented the Arco registration and payments system across 20 legal entities (with just 6 AP staff) to eliminate this hassle so you can:

  • Read different types of invoices with advanced recognition technology
  • Set up a complex authorisation matrix to ensure your invoices are paid on time
  • Integrate invoice handling, approval and payment with your staff expense reporting and reimbursements
Jurgen Van Eetvelde Jurgen Van Eetvelde
Manager Finance & Transactions
USG PEOPLE



 
STREAM A: Automatching

12.00  Goodbye manual handling, hello smart automation: transforming the accuracy of your invoice processing
Not only is manual processing costly, but it is also slow, inaccurate and consumes your valuable staff ’s time! How can you transition quickly towards an automated approach? In this session, Carolyn Bywater shares how Kelda implemented an advanced data capture solution from Kofax with a customised SAP solution for workflow. Having significantly automated its process, Carolyn will reveal how to:

  • Gain a true understanding of your accounts payable process
  • Handle resistance to change to move from 20 years of manual processing to an automated approach
  • Free up time so your AP can focus on controls and risk
Carolyn Bywater Carolyn Bywater
Finance Centre Manager
KELDA




STREAM B: Technology demos

11.00  Demo 1: End-to-end automation suites


Ariba

 

Ian Ronayne, Ariba

 

 

11.30  Demo 2: e-Invoicing


ob10

 

 

 

 

 

 

 

 

 

 

 

12.00  Demo 3: Data Capture and workflow
 

 

Kofax

 

Dan Young, Kofax

12.30  The speaker clinic

13.00  Networking lunch

STREAM A: Automatching

14.00  Don’t let your AP staff turn into robots - using a 100+ line-level matching and exception handling tool to keep them human!
You have a high number of POs and invoices that need matching and want to simplify your manual process. What technologies can you use to automate checks for line items matching and how can anomalies be highlighted to speed up exception handling? In this session, Carol Griffiths shares how Stena Line implemented the PaletteInvoice web-based solution to solve this matching and exception handling challenge, touching on how to:

  • Set matching tolerance levels and achieve almost 90% first time match rates
  • Significantly speed up your exception handling and free up your admin staff when dealing with hundreds of line items
  • Halve the time taken to process unapproved, aged invoices and tighten your control on authorisations
Carol Griffiths Carol Griffiths
Internal Control Coordinator
STENA LINE



 

14.30  Stepping into the ‘Invoice Cockpit’
Imagine if your invoices fell into an invoice cockpit, and were automatched at line level and posted into SAP touchlessly. This is the reality of invoice processing at Pentland Brands. How did it implement the ReadSoft invoice cockpit solution so quickly into its business divisions? This session will explain how:

  • An invoice cockpit works and what it looks like
  • To reduce your cost per invoice, improve payments on time and track transactions for greater control
  • To speed up implementation and get even greater ROI from your invoice cockpit
Simon Swain Simon Swain
Transaction Services Manager
PENTLAND BRANDS



 

STREAM A: Workflow solutions

15.00  Global automation domination: how do you roll out one workflow solution across 20 countries?
Implementing a new workflow solution in an existing system environment and integrated with a scanning solution can be extremely complex. If you’re also going live in 20 countries while simultaneously centralising to a shared service operation your project just got a whole lot more challenging! In this session, Urs Jraeffker will share how IKEA:

  • Implemented the Basware solution for workflow and integrated this with a scanning solution across five countries
  • Centralised transactional work simultaneously in Poland and China
  • Is overcoming resistance to change with its current roll out across 20 countries
Urs Graeffker Urs Graeffker
Project Manager
IKEA




 

STREAM B: Technology demos

14.00  Demo 4: Cloud computing


Tradeshift

 

 

 

 

 

 

 

 

 

 

14.30  Demo 5: Automatching


Palette

 

 

 

 

 

 

 

 

 

 

 

15.00  Demo 6: EDI
 

 

b-process

15.30  Afternoon Refreshments

STREAM A: e-Invoicing and EDI

16.00  How EADS is achieving 95% automation of 2.5 million AP invoices with a new flexible EDI format
Imagine this: you have to handle over 2.5 million invoices with over 22 different versions of SAP, with multiple companies across several countries. In this session, Bob McCartney will share how EADS is using b-process’s EDI+ solution along with classical EDI and Brainware’s Intelligent Data Capture technology to reduce manual processing from 30% to just 5%.
He will cover :

  • How to implement EDI+ technology across so many backend versions of SAP
  • How to onboard your diverse range of suppliers to your touchless processing strategy and decide which technology is best for you both
  • Changing the role of your AP staff from purely transactional work to business partnering: what does this look like in practice?
Bob McCartney Bob McCartney
Head of Accounts Payable
EADS



 

16.30  Cut your paper towers in half! How to convert 50% of your AP invoices to electronic
Starting an e-invoicing programme is certainly not an easy ride, especially when implementing the technology across multiple countries. Obstacles such as local supplier considerations, crossborder issues, VAT legislation and formalities around invoices all need to be addressed to speed up your journey.

In this session, Trond Lindløkken will share how Elkjop conver ted 50% of its 550,000 AP invoices using the OB10 network, including:

  • How to overcome internal resistance and involve your procurement teams
  • Smart supplier onboarding strategies that make leaps in your electronic conversions
  • Ways to ensure your invoices are all legally compliant
Trond Lindløkken Trond Lindløkken
Finance Systems Manager
ELKJOP

 

STREAM A: e-Invoicing and EDI

17.00  How can you use free e-invoicing for your suppliers to realise a speedy ROI for you?
So you are looking to lessen the burden of handling invoices, reduce your transactional costs and improve supplier relationships with e-invoicing? In the current financial climate, most companies are looking for a quicker ROI than ever when investing in e-invoicing. One way to achieve this is to have a new way to onboard your suppliers. In this session, Nick Wood shares how the Tradeshift solution is helping Anglia Support Partnership:

  • Onboard 70% of suppliers with a winning ‘free e-invoicing for suppliers’ business case
  • Target smaller suppliers who need more validation
  • Significantly reduce the cost-per-transaction in AP
Nick Wood

Nick Wood
Corporate Director

NHS ANGLIA SUPPORT PARTNERSHIP (ASP)



 

Jacqui Goulbourn Jacqui Goulbourn
Financial Services Business Manager
 NHS ANGLIA SUPPORT PARTNERSHIP (ASP)




 

STREAM B: Oracle ERP solutions

16.00  Want true collaboration between procurement, accounts payable and IT? Stop silos with ERP-based invoice handling technology
Around three years ago, ICAP operated its purchase-to-pay process with a disjointed approach, and little communication between finance and procurement. After setting up its Oracle system for three-way match, electronic supply requests, supplier creation, electronic approval of expenses and POs and workflow, its invoice processing transformed, as did its functional integration.

Mark McGuire explains how to:

  • Attain your business’ buy-in when preaching to departments not fussed about the relevance of controls
  • Speed up your invoice-handling process adding levels of control, stripping out manual inter ventions and minimising maintenance
  • Move from functional silos to an end-to-end P2P process – who takes ownership and why?
Russ Darling Mark McGuire
Transactional Operational Manager
ICAP



 

16.30  Workflow magic – how to take the pain out of approval
Handling exceptions manually can be a painful and slow process. But fear not! Workflow solutions can really free up your AP staff ’s time to focus on more value-adding activities. But implementing them can be complex. So what are the rules to getting this set up intelligently? In this session Celia Matthews-Prescod will share insight on:

  • How Ealing Council identified the rules it needed and then implemented them
  • Communicating local considerations and overcoming resistance to change
  • Linking other technologies, such as automatching, to your workflow and defining new value-adding responsibilities for your AP team
Celia Matthews-Prescod Celia Matthews-Prescod
Procure to Pay Manager
EALING LONDON BOROUGH COUNCIL


 


 

17.00  Need an e-invoicing provider? Just use your ERP system!
Lots of people consider going to a third-party provider to adopt e-invoicing. But what about using your existing ERP system to do this? Qantas went live with e-invoicing using its existing Oracle platform and in a matter of months has already converted 66% of invoices in scope for e-invoicing to electronic (around 12,000 e-invoices permonth). In this session, David Hunter reveals:

  • The huge communication piece between his three main stakeholders when migrating to e-invoicing with 3,700 suppliers
  • Plans for a global e-invoicing roll-out and what to bear in mind
  • Key results including halving mail volumes, reducing FTEs and tightening controls of the payments process
David Hunter David Hunter
Payment Services Manager
QANTAS



17.30  Get your priorities right: how to ensure you consistently pay your global suppliers on time
If you handle over 650,000 invoices a year, how do you see which invoices are unprocessed at any moment? And with this many invoices, how should you prioritise your accounts payable teams to process these? Halliburton has implemented the Quillix solution for scanning invoices and the Queue Utility tool for generating reports. How has this transformed its invoice visibility and helped it prioritise invoice processing? In this session, Jose Varghese will share:

  • How this solution saves significant time in booking invoices into the system
  • What does transformation in invoice-processing visibility look like in practice?
  • How can reports help you prioritise your staff on processing the right invoices to improve your payments on time?

Jose Varghese

Jose Varghese
Accounting Manager
HALLIBURTON

 


18.00  Chair's Close

18.15  The speaker clinic

Register now

Day two: Wednesday 7th December 2011

09.00  Top tips learnt from day one

Susie West Susie West
CEO
SHAREDSERVICESLINK.COM

 

09:30  Industry roundtables: Are you slipping behind? Discussing unique challenges and solutions your industry is facing now

In this interactive discussion, you will join your industry’s peers at assigned roundtables, carrying out a group exercise so you can establish the key differences between industries and how you compare to others in your own sector.

10.30  Morning coffee and coffee demo sponsored by Tradeshift

STREAM A: Audit recovery

11.00  A P-card programme that you can be in complete control of? Really?
Processing invoices can be costly, so why not eliminate them? One strategy is to use P-cards for supplier payments, but there is a perception that giving your staff these cards is ‘dangerous’ and spend may get out of control. Leeds City Council will have moved a significant number of invoice payments to its P-card programme by the end of 2011.
Christopher Penn shares how it is making its P-card programme a success:

  • How to set central approval roles and maintain firm control of your spend
  • User training and overcoming resistance to new technology and ways of working
  • Additional ways to utilise your P-cards and strip out further invoices including single-use cards and punchout technology
Christopher Penn Christopher Penn
Head of Central Payments
LEEDS CITY COUNCIL



 

11.45  Let your suppliers do the work: how to set up ERS/self-billing with your most suitable suppliers
One way to increase the efficiency in the payables process is to reduce the manual data entry of invoices. Self-billing or ERS is a strategy you can use to achieve this, but it can only be implemented with certain suppliers and in the right way. So how do you know which suppliers are the best candidates and how do you make it work?

  • Selecting and analysing payables metrics to find suitable vendor candidates for ERS
  • Drawing up a matrix of roles and responsibilities – how exactly is procurement involved in your strategy?
  • What key lessons have Exxon Mobil learnt after over a decade of using ERS?
Leonardo Pucciatti Leonardo Pucciatti
Payables Project Manager
EXXON MOBIL


 



Richard Slovak
ERS Centre of Excellence Team Lead
EXXON MOBIL




STREAM B: Low volume suppliers

11.00  Stop throwing away your money! How to avoid duplicate payments without expensive audits
The Institute of Internal Auditors has found that duplicate payments make up 0.5% of annual invoice payments. So if your organisation spends £50 million annually then it is likely you are losing £250,000 or more each year. How do you continuously check for duplicate payments to claim back previous ones and also prevent future errors?

  • Examining the business case for implementing duplicate payment checking solutions
  • How to implement the technology and what results have been achieved so far?
  • Essex County Council reveals its unanticipated benefits from using a payment checking solution and its plans for next year
Nicole Edbrooke Nicole Edbrooke
Head of Purchase to Pay
ESSEX COUNTY COUNCIL


 

11.45  How to ratchet up your DPO with effective reverse factoring agreements
Some suppliers just don’t give an option to extend their payment terms, so a sure-fire way to increase your days payable outstanding (DPO) is to set up reverse factoring agreements. But selling the idea to the right suppliers and coordinating this with your bank can be a challenge. Hear how Nestlé is transforming its DPO with reverse factoring by:            

  • Engaging with purchasing to identify and communicate with the right suppliers
  • Selling the reverse factoring idea
  • Working with the bank
  • Understanding what training you need
Vicky Lister Vicky Lister
Accounts Payable Manager
NESTLE EU


12.30  The Speaker Clinic

13.00  Networking lunch

14.00  Interactive discussions: How am I performing? What are the best AP metrics for you and how do you accurately measure them?
Monitoring your performance gives your organisation the opportunity to see what areas of your accounts payable function and wider purchase-to-pay process are in most need of improvement. You also can track how much ROI your existing AP technologies are providing. But what are the key metrics that you should be measuring this year?

In this interactive session, the audience will break out into groups to discuss what metrics are important to them and how they are currently measuring them, so you know where you stand. Bring business cards as this is a great opportunity to get networking!

Susie West Susie West
CEO
SHAREDSERVICESLINK.COM

 


STREAM A: e-ERS / Self-billing

 

14.45  Interactive discussion: Does invoice automation apply for one-time-only vendors (OTOVs)?
Some vendors can be particularly difficult to integrate into your grand invoice automation plan. For small and one time-only vendors, such as freelancers, what strategies are companies using to deal with this tail-end of suppliers?

  • Examining the tools on the market that can handle OTOVs
  • What can your procurement function do to help?
  • What do you do? Share ideas with your peers in our roundtable discussions
Nicole Edbrooke Facilitated by 
Nicole Edbrooke
Head of Purchase to Pay
ESSEX COUNTY COUNCIL


 

15.30  Afternoon tea
 

16.00  Is 100% touchless processing possible? Perhaps an outsourced scanning bureau can help…
Most companies lack the in-house capabilities to carry out line-item scanning, which can allow 100% match rates between invoices and purchase orders (POs). In this session, Alber t Buijze shares how ASML implemented Logica’s scanning capabilities with AFI’s technology to achieve 95% (world class) payments on time, significant reductions in cost per invoice and the ability to move to 100% touchless processing by end of 2012. Attend this to hear:

  • How to communicate with your vendors when moving invoices to a scanning centre
  • Ways to control and integrate your outsourced scanning with SAP
  • Tips on how to move to completely touchless accountspayable processing
Albert Buijze Albert Buijze
AP Manager EMEA and US
ASML





STREAM B: Travel and entertainment expenses reporting

14.45  How can you keep travel and entertainment expenses under control?
Keeping track of all your company’s expenses manually is not really a viable option today as firms are running on an increasingly global basis. With a need for tight controls and visibility on T&E spend coupled with moving towards a paperless office, what are the options available? In this session, one company shares:

  • The business case for your T&E solution and how to choose the right provider for you
  • How to set up the controls you need to make your T&E solution really work
  • Overcoming implementation challenges and training issues for you to consider

 

 

 

 

 

16.00  How can suppliers answer their own queries?
Enhancing invoice-process visibility with supplier portals Vendor portals can provide a new level of visibility so you can see where every invoice is in your process. They are a collaboration tool between your internal P2P stakeholders and your vendors and can significantly reduce your transaction costs. In this session, one company will share valuable lessons around:

  • The complex scenarios and security issues to consider
  • Improving your payments on time and opening opportunities to use early payment discount schemes
  • How to target vendors when rolling out your vendor portal globally

16.45  Outsourcing AP can reduce costs, but can it improve your service delivery too?
All shared services, P2P and AP leaders want to significantly reduce their cost bases and focus service delivery on business partnering rather than transactional activities. One route is to outsource. In this session, Hans-Peter Sammer will share AstraZeneca’s journey over the last two years in outsourcing to Genpact, including:

  • What is the business case for outsourcing and what AP activities should you outsource?
  • How to manage your transition to your outsourcer
  • What steps can you take to keep control of your BPO service delivery to ensure internal customer satisfaction?
Hans-Peter Sammer
Hans-Peter Sammer
Payment Services Process Lead
ASTRAZENECA

 

 

 

 

 

 

17.30  The speaker clinic

18.00  Chair's summation

18.30  Close of conference

Thursday 8th December 2011

Choose up to three learning labs from A or B, then C or D, then E or F:

Register me now

 

08.15 – 11.15  Supplier adoption – ensuring it’s done fast, easily and with successful results
Getting suppliers on board is key to e-invoicing. In this exciting Lab, find out how Tradeshift is working with clients to onboard their suppliers. In particular join the facilitators to examine:

  • What is the typical scenario for suppliers and why?
  • What are the barriers for suppliers coming on board?
  • What can you do to overcome the barriers of supplier adoption?
  • Onboarding is key. Historically how has it been done and why?
  • How does this solution differentiate from others on the market?
  • How does this solution guarantee high adoption rates?
  • How this technology automates the process and ensures higher adoption rates


Register for this Lab if e-invoicing is your priority.

Learning Lab facilitator
Alan Gill and Christian Hjorth, TRADESHIFT

 

11.30 – 14.30 (includes working lunch) How finance and procurement can best work together on e-invoicing to secure world-class kPis
This lab will explain how finance and procurement can jointly develop an e-invoicing initiative that measures results against several dimensions: process cost savings, order and contract compliance, cash returns from early payment discounts and the impact on working capital. Attend this excellent session to learn how you can define benchmarks and track results as you effectively:

  • Leverage ‘smart invoicing’, electronic workflow, and two-, three- and four-way matching to automatically validate invoices, accelerate invoice approvals, enforce compliance with purchase orders and contracts, and achieve close to 100% touchless processing
  • Convert paper invoices to an electronic format for processing for those suppliers that continue to submit paper
  • Ensure global compliance for e-archiving, digital signatures, and country-specific rules and regulations involving VAT and other taxes
  • Expand early payment discount opportunities and provide flexible liquidity options to suppliers, including supply chain finance, receivables finance and dynamic discounting
  • Enable global suppliers of any size, and in any location, to adopt electronic processing with a supplier portal for selfservice administration and real-time payment status


Learning Lab facilitator
David Wolstencroft, ARIBA

 

14.45 – 17.45 e-Invoicing 2.0 – the art of e-invoicing
e-Invoicing is recognised as the future of processing invoice transactions. Businesses are now asking: how do I improve my AP process beyond simply taking out mailroom costs? How can I guarantee compliance when I am dealing with invoices from international suppliers? How do I drive compliance with my internal process so that I can genuinely automate my process? How do I achieve 100% supplier participation?

There is a range of critical factors to achieving success in your e-invoicing programme. Ruud van Hilten will take you through a step-by-step process to ensuring success, including:

  • Benchmark yourself: take the e-invoicing readiness assessment
  • Understanding your project scope: taking e-invoicing beyond the mailroom
  • Building a business case for success and how to mitigate risks
  • Setting the right targets and putting best practices in place to follow them through
  • The critical factors to onboarding suppliers
  • Dealing with tax and legal issues
  • Increasing automation levels: compliance with your internal process
  • Learning from other organisations


Learning Lab facilitator
Ruud van Hilten, OB10

 

Register me now

 

The Waldorf Hilton

Waldorf


The Waldorf Hilton, London

Aldwych. London, WC2B 4DD, United Kingdom
Telephone: +44 (0)20 7836 2400
 
Click here to view the special rates we have negotiated with the Waldorf Hilton and additional hotels in the area.

Prices available for this conference

Register me now

 

 

Package

Preview prices

Registered & paid by
23 Sept 11

Preview prices

Registered & paid by
21 Oct 11

Preview prices

Registered & paid by
11 Nov 11

Standard prices

Premium Plus Conference + 3 Learning Labs

£1796 + VAT
Save £800

£2296 + VAT
Save £300
£2396 + VAT
Save £200
£2596 + VAT

Premium Conference + 2 Learning Labs

£1497 + VAT
Save £700
£1997 + VAT
Save £200
£2097 + VAT
Save £100
£2197 + VAT

Standard Plus Conference + 1 Learning Lab


£1148 + VAT
Save £650
£1698 + VAT
Save £100
£1798 + VAT
£1798 + VAT

Standard Conference Only


£799 + VAT
Save £600
£1299 + VAT
Save £100
£1399 + VAT
£1399 + VAT
Vendor Pass*       £1818 + VAT

* Limited places are available for vendors. No discounts apply

Venue: Click here to view the special rates we have negotiated with the Waldorf Hilton if you book before 24th October and additional hotels in the area.

Register me now

 

Bring your team! sharedserviceslink.com understands the value of team knowledge sharing. Groups booking at the same time from the same company receive the following discounts (discounts apply to the full price only and cannot be applied retrospectively). Only one discount is applicable per non-member. In order to qualify for the early bird discounts, bookings must be received with payment before stated date. UK VAT is charged at 20% - (Events held outside the UK - France VAT is 19.6%). We do not combine discounts but we will honour the discount that is better for you.

To make a group booking call +44 (0)20 3176 2623

Bring your team!

Teams of 2 10% discount
Teams of 3 15% discount
Teams of 4 20% discount
Teams of 5 25% discount
Teams of 6 30% discount
Teams of 7 35% discount
Teams of 8 40% discount

Satisfaction Guarantee At sharedserviceslink.com

We are absolutely confident that you will receive value for money. To give this belief credence we are offering a money-back guarantee if you feel you have not experienced value for money from attending our events. There is no catch. To qualify for this you need to ensure you liaise with Susie West directly before the end of the conference, and that you attend all conference sessions over the two days. Learning Labs are not included in this guarantee. All refunds will deduct a 10% administration fee.

 

Registration fee includes:

The fee includes conference documentation, lunch, refreshments, participation in the networking events and administrative expenses. When you register, you will receive an acknowledgement and your invoice. Any discounts offered (including team discounts) also require payment at the time of registration. Payment must be received prior to the conference, and within 30 days of registering. If payment does not arrive less than 10 working days prior to the event, a credit card payment will be requested.

Payments made with American Express credit card will have a transaction surcharge of 1.5% the total value.

Registration Policy

Please view our registration policy for full information about payment, cancellation, postponement, substitution and discounts.

Payment Terms:

Payment is due in full upon completion and return of the registration form. Due to limited conference space we advise early registration and payment by credit card to avoid disappointment. Your registration will not be confirmed until payment is received. Admission to the conference will be refused if payment has not been received.

Cancellation and Substitution Policy:

Provided the fee has been paid in full, substitutions at no extra charge can be made up to 7 business days before the start of the conference. Cancellations must be received in writing or by emailing enquire@sharedserviceslink.com, more than 7 days before the conference is to be held in order to obtain a full credit for any future conference. Cancellations received 7 days or less (including the seventh day) prior to the conference will not be credited. If you cancel at any time after registering and before payment has been made you will be charged a cancellation fee or £100. In the event that SHAREDSERVICESLINK.COM cancels an event, payments received at the cancellation date will be credited towards attendance at a future conference, or in the event of postponement by SHAREDSERVICESLINK.COM, a rescheduled date. Credit notes remain valid for twelve months. SHAREDSERVICESLINK.COM reserves the right postpone or cancel an event, to change the location of an event or to alter the advertised speakers for an event. SHAREDSERVICESLINK.COM is not responsible for any loss or damage as a result of substitution, alteration, postponement, or cancellation of an event due to causes beyond its control including without limitation, acts of God or public enemies, civil war, insurrection or riot, fire, flood, explosion, earthquake, sabotage, accident, change of law, strike, labour trouble or work interruption, terrorism or any cause beyond its reasonable control ("Force Majeure Event").

Speaker Changes:

Occasionally it is necessary for reasons beyond our control to alter the content and timing of the programme or the identity of the speakers.

Data Protection:

Personal data is gathered in accordance with the Data Protection Act 1998. Your details may be passed to other companies who wish to communicate with you with offers related to your business activities. If you do not wish to receive these offers, please tick the box.

Incorrect Mailing:

If you would like us to change your details or remove your name from our database, please contact us on +44 (0)20 3176 2623 or database@sharedserviceslink.com quoting your number on your mailing label. Amendments can take up to 6 weeks so please accept our apologies for any inconvenience caused in the meantime.