Kathleen Bienkowski, Vice President, Global Shared Services at Kelly Services

Key technologies used: Salesforce, Emerald Software, Bullhorn, KSN, SharePoint, KellyWeb and HDI Survey Tool

Main ERP: none

Locations of your SSCs: Troy, Michigan (Kelly, HQ); Also, distributed workforce (i.e., some work from home); Small center in Telford, UK

Annual volume of accounts payable invoices processed: N/A

Number of FTEs in your SSO: 135, flex up during peaks +50; Over 50% temporary employees

Top current challenge: Business has a disjointed approach to Shared Services governance/relationship management; Requires that we deal directly with multiple business owners who have varying approaches to this role and typically are only concerned with their program (i.e., siloed view).

One thing we are most proud of: Being seen by the business as a flexible, scalable cost-effective quality solution to their ever-changing needs.