Steve Freeman, Director, Global Business Services – EMEA, Dresser-Rand

Key technologies used: No scanning, workflow or e-Invoicing solutions currently employed. Some bespoke solutions developed (e.g. for PO invoice turn back handling and non-PO invoice approvals)

Main ERP: Oracle - global ERP, mainly rolled-out to US operations to date plus 2 major EMEA locations

Locations of your SSCs: Olean, New York State. EMEA and APAC shared service locations currently under consideration

Annual volume of accounts payable invoices processed: 330,000 p.a. 3rd party vendor invoices (global) of which 140,000 p.a. currently processed by shared services (US) 73,000 p.a. intercompany transactions in addition globally

Number of FTEs in your SSO: 50 (mainly US shared services)

Top current challenge: Competing priorities and the strain on resources - further transitioning to shared services (globally) versus "enabling" projects and process improvement opportunities versus operational demands.

One thing we are most proud of: The quality and robustness of both the transition process and the levels of service being delivered