Toning Up Purchase to Pay to Attain Touchless Processing

19th-21st June 2012

 

The benefits of streamlined, end-to-end P2P processes are crystal clear – not only willl your AP department save money, but also exploit the processes to deliver added value across the business through improved visibility of data and business intelligence.

Are you looking to achieve a greater synergy between procurement and accounts payable departments? That synergy can be a major source of competitive advantage to companies who exploit that partnership successfully and use the improved control as a driver for increased visibility and greater purchasing power.

Attend Toning Up Purchase to Pay to Attain Touchless Processing and discover how finance departments are focussing on end to end processes and streamlining payments processes to significantly increase their profit margins.

Here are ten ways this event will help you to achieve seamless P2P processing:

1. Identify how to align your organisation, systems, people and processes globally for truly seamless P2P
2. Ensure that business users know your control gateways exist! And that they adhere to them
3. Uncover how to quickly clean and consolidate your vendor master data and sustain improved control over your suppliers costs
4. Better manage your contracts and payment terms in order to achieve increased networking capital
5. Leverage e-procurement technologies to bring all spend under management though improved visibility and business intellignence
6. Successfully educate employees on GRN compliance to significantly improve your profit margins
7. Exploit supply chain financing to add millions of Euros onto your bottom line
8. Partner your AP and Procurement departments for successful dynamic discounting
9. Improve tax coding accuracy with auto matching technology
10. Set up workflow engines to successfully reduce the number of bad invoices your organisation processes

DAY 1: Wednesday 20th June 2012

08.15 Registration and coffee

08.45 Four truths revealing what enables touchless purchase to pay

What makes one purchase-to-pay operation touchless and the next one manual and inefficient? If you could answer this question, how impactful would that be on the projects you invest time into over the next twelve months? This powerful opening session will share with you results of a study looking at the four truths that explain what makes a purchase to pay operation touchless. An exciting session to open up this enlightening conference.

Susie West
CEO
sharedserviceslink.com

 

END TO END

 

09.45 Does simultaneous outsourcing of all your purchase-to-pay processes and achieving process improvement in just 12 months sound possible to you?

Do the efficiencies gained by outsourcing P2P processes outweigh the costs? What is the business value in outsourcing? Last year Sony was told by five consultants that what they wanted to do was impossible. Twelve months later they are reaping the rewards of having successfully outsourced ALL their P2P processes of Sony Europe, reducing their finance headcount from almost 70 to just 3 people whilst still remaining fully in control of how their P2P processes are managed by using a flexible, reliable and user friendly tool that allows easy communication between end users and the outsource centre. Attend this session to find out how this was made possible.

Jan Fonfara
Head of Finance Processes
Sony Europe

10.15 Morning coffee

10.45 How to recruit the perfect purchase-to-pay process leader

Determining who is accountable for the success (and failures) of your P2P processes is close to impossible where there is no single process owner. For true end-to-end seamless processes a single process owner is needed to ensure that process users are educated on new policies and to ensure that behaviour is monitored for change. Finding the right person for the job is essential if the process is to be successful. This interactive session will assess the key traits a process leader should possess and how to go about recruiting a process leader: should they come from finance or procurement? Should they be from shared services or the business? What responsibilities are required of a P2P process leader? Attend this session to discover more.
 

Facilitator:
Susie West
CEO
sharedserviceslink.com

11.15 Five ways to drive real end-to-end process excellence using lean

Do your finance and procurement teams operate in distinct silos? Do they each know exactly how their behaviour impacts on the other team’s processes? The Kellogg Company has in the past implemented lean in the separate departments to drive for process efficiency in each department. With automation at 87%, they could say that their journey was successful and stop there but instead they are looking at how to drive real value across the whole stream from source to pay. By implementing lean as an end-to-end process rather than as individual activities, they are already seeing significant change between finance and procurement. Attend this session to find out how all stakeholders including, finance, procurement, IT, continuous improvement and internal and the wider business partners are being engaged in the process to achieve true seamless P2P processes.
 

Melanie Forster
P2P Process Owner – Europe
The Kellogg Company

11.45 How Fujitsu are coupling purchase to pay with strategic procurement for better contract management and supplier relationship management

Duplication of effort across the P2P process is one of the key reasons for loss of control, productivity and governance. Fujitsu is looking at how they can reduce this loss through category management and lean P2P initiatives for better business intelligence. Through neat category management they aim to half their number of suppliers over the next few months and maximise their profit margins. This session is a must attend for those looking to improve their supplier database, to empower procurement and to make better business decisions that will save your company money.
 

Andrew Croston
Chief Procurement Officer
Fujitsu

 

PROCUREMENT

 

12.15 The speaker clinic

Your opportunity to ask questions face to face with this morning’s speakers in small groups and really get the detail you are after.

12.30 Networking lunch

13.30 Roundtable: contract management – how purchase to pay can support the sourcing department for genuine effective contract compliance and supplier management

People, processes and systems all need to be aligned for effective contract management. As you well know, finding a practical way to do that is not a simple a task. To really drive for added value and efficiency gains there needs to be better interaction and understanding between P2P and sourcing. Understanding responsibilities of both those parties and what actively must be done, will enable smarter processes and the opportunity to capitalise on opportunities to strip out redundant tasks. Increased transparency will also enable AP to better support Sourcing in adding value to supplier management for real financial wins.
 

Facilitator:
Muhammad Ayub
Head of Process Integration
Global Procurement Operations
Barclays
 

Roundtable: contract management – aligning processes and systems to honour your contracts

Are your contracts available to the right people in your organisation at the right time? Are your employees still wasting time and money chasing paper contracts? This session looks at how one company leveraged their contract systems by aligning them with their P2P processes for greater efficiencies including better visibility on contractual compliance, comparing product costs, and understanding supplier and customer interdependencies.
 

Facilitator:
Susie West
CEO
sharedserviceslink.com

14.15 Seven secrets to speedy vendor master data consolidation

The promise of a consolidated supplier base is clear: greater control, increased purchasing power and lower costs. It’s dirty work so how can you do it quickly so you can reap the benefits of a consolidated database? How can you sustain your manageable and optimal number of suppliers over time to continually drive down costs for your company and increase your bottom line? This session looks at how you can achieve greater control over your supplier database through improved visibility and better partnerships between procurement and accounts payable departments.

15.00 Afternoon refreshments 

15.30 Avoiding maverick spend through e-procurement

Do you know what percentage of your employees choose to ignore preferred vendors? Do you know why employees move away from preferred vendors? So many of you have told us directing spend in a managed and controlled fashion avoiding hidden liabilities is difficult. Maverick spend is inevitable, so how can you leverage e-procurement to overcome this? This session looks at how e-procurement can assist with this challenge.
 

Gavin Bowden-Hall
Director and Managing Consultant
Strategic Sourcing and Procurement
Services

and

Chairman
Intellect Outsourcing, Offshoring
and OBA Group

16.15 Why suppliers want to use supplier portals

The term ‘self service’ has been around for over decade now and it is only really now that AP activity is being pushed out to suppliers. It is not uncommon for 15% AP effort to go once the supplier portal is in place. It is crucial that if you want this to be real, suppliers need to use the portal! It gives them control, visibility, invoices paid quicker. There needs to exist easy and attractive functionality for suppliers to make it worth them using it. Attend this session to see how one company made it worth suppliers’ time to use the portals and improve AP process efficiency.
 

Sue Coleman
P2P Process Owner UK Shared Services,
GlaxoSmithKline

16.45 Purchase-to-pay KPIs that truly drive business improvement

Do the following resonate with you? Cost per invoice, payment on time rate, FTM rate, productivity... These are all KPIs that can help you continuously improve and add value to your business. Which KPIs are important and meaningful? How do you define them? What do you include in cost per invoice and what is the impact of a KPI? Attend this session to find the KPIs that serve you.
 

Facilitator:
Susie West
CEO
sharedserviceslink.com

17.15 The speaker clinic

17.30 Chair’s close 

 

DAY 2: Thursday 21st June 2012

 

08.15 Registration and coffee 

08:45 Top tips learnt from day one

Susie West
CEO
sharedserviceslink.com

09:15 The suppliers’ perspective: making communications between suppliers and buyers more effective regarding e-invoicing or other purchase-to-pay projects

Communication is not what you say but what is heard. So often people tell us that getting suppliers onboard with new P2P projects is a nightmare. What is the best medium for communicating with suppliers? How can you ensure that you have got your message to the right person who will then inform other key stakeholders? This session looks at how relations between suppliers and buyers can be improved for true process efficiency.
 

Trevor Stewart-Sweet
e-Procurement Manager (EAPAC)
Premier Farnell

10.15 Morning coffee

10.45 Gamification in purchase to pay

B2C technology providers are ‘getting it’. Consumers are having a lot of fun with technologies like Facebook and Beebo. The B2B space has to catch up with the B2C space as far as engaging users is concerned in order to keep up with the changing expectations of the workforce and new generations of workers. ‘Gamification’ is one concept that will become more widely referred to in 2012. It is based on the idea of using proven game mechanics to engage and motivate users, driving many business and personal benefits along the way. Adding ‘gamification’ into the design of new generation systems helps companies identify what the right behaviour is, ie raising a PO in the ‘right’ way, and rewarding users along the way. This session looks at how gamification can be exploited in the P2P process to achieve a change in employee behaviour for process efficiency and increased employee engagement. Don’t miss this opportunity to hear how you can design a gamification piece to take your organisation to the next level. Reuven Gorsht has worked with many top global firms to design engaging experiences and will be joining us from Toronto to share some examples of how business users are engaging employees with gamification to improve P2P KPIs and overcome non-compliance.
 

Reuven Gorsht
Senior Director Strategy and Operations
SAP

11.30 Is there a business case for e-invoicing where you have a relatively low invoice volume (100k per annum)?

Scottish Water had made significant process improvements to improve compliance and performance but felt they had taken this as far as it would go without greater automation which required investment in technology. In order to build a business case for AP automation, they worked with procurement, technology providers and suppliers to demonstrate real ROI to the company. This case study will look at the key elements for success:

• significant procurement involvement from tender through to enrolment, and engagement with internal business teams throughout
• ongoing engagement with suppliers including questionnaires, webinars, teleconferences and contract discussions
• quality system implementation to streamline processing for Scottish Water and its suppliers
• AP team skilling and process changes

Attend this session to discover how in 3 months Scottish Water went live with an e-invoicing system and after just 5 months of supplier enrolment are now receiving 35% of invoices electronically, moving from 11,000 to 16,000 invoices per FTE, whilst hitting 96% payment on time with 95% PO compliance!
 

Scott Turkington
Financial Services Manager
Scottish Water

12.00 Roundtable: Receipt of invoices in the non-paper world – P cards, web EDI, e-invoicing, ERS, OCR

This interactive roundtable session is an opportunity for you to get to grips with your trickiest technology challenges. Find out from your peers what they struggle with and learn from their experiences and insights how you can select the most appropriate tool for your company and exploit these technologies to add value to your business.

Facilitator:
Susie West
CEO
sharedserviceslink.com

12.45 The speaker clinic

13.00 Networking lunch

14.00 Driving efficiency and compliance across the business through OCR reading and automated workflow

Britvic Soft Drinks have struggled with the high invoice costs and low productivity associated with manual processing. By implementing automated workflow and driving automation across the business, they have been able to really identify where things are going very wrong. With better business intelligence they hope to improve the speed of resolution of queries to increase payment on time amongst other KPIs. Join this session to discover how automation is driving process efficiency and improving visibility across the P2P process to enable bigger wins.
 

Lynda Atherton-Miles
Director Shared Services
Britvic Soft Drinks

14.30 The secret ingredient for touchless invoicing: how Jet2.com are driving the automation of their purchase-to-pay processes

Are your processes for matching invoices as efficient as they could be? Auto matching technology has been around for some time but not everybody is getting the most out of their systems. One company exploited their system to get more savvy logic out of it than they had envisaged possible. Discover how you can use automated technology to check for tax codes and line level information. Coupled with this, Jet2.com are using EDI and supplier portals to achieve approximately 30% electronic invoicing. This session is invaluable to both those who are thinking about investing in auto matching technology and those who already are using it but maybe aren’t leveraging it to its maximum potential.
 

Samantha Ryan
Accounts Payable Manager
Jet2.com

15.00 Workflowing invoices intelligently

Every company needs workflow in order to become an efficient organisation. But what do you need workflow engines to do? How do you set up the processes within the engine? What business rules do you need for increased efficiency? What sort of reporting do you want out of your workflow? What are the benefits of having a good workflow process? Martijn Tabbernee will discuss how they established good workflow processes and consequently reduced the number of bad invoices that were being processed by AP.
 

Martijn Tabbernee
Manager Financial Services
Rabobank

15.30 Afternoon refreshments

16.00 Extending supply chain finance to mitigate payment risks and enable pre-shipment financing

Is your AP department often stretching your DPO? Does procurement miss opportunities to negotiate better deals with suppliers because AP departments cannot process an invoice in ten days? Do you need to utilise your own working capital to finance your strategic suppliers? Most suppliers are SMEs and as such liquidity is incredibly important to them. They want to be paid on time, possibly by involving banks at both ends of the supply chain. Whereas reverse factoring schemes are now well established by shared services organisations, banks are now capable of using electronic data to offer risk mitigation services as from the very initiation of the trade transaction, ie, the Purchase Order. This session will look at how banks can help buyers and sellers reach their respective goals using new rules and standards in support of international trade.
 

André Casterman
Head of Banking and Trade Solutions
SWIFT

16.30 True value comes from end to end purchase-to-pay

Chair’s summation of the key elements for successful end to end, seamless P2P processes.
 

Susie West
CEO
sharedserviceslink.com

17.00 The speaker clinic

17.15 Close of conference

PRE-CONFERENCE LEARNING LABS DAY 1:

Tuesday 19th June 2012

Choose up to three learning labs to attend from A, B, and C:

Morning Labs (08.15 – 11.15)

Learning Lab A: How to maintain and improve financial control through your finance transformation programs

Process management underpins operational excellence and continuous improvement. It is the key to achieving truly seamless P2P process and driving operational efficiency. Do you struggle to get business users to comply with your new processes? Are your systems cumbersome and complicated? Drawing on case study examples, this session demonstrates how with user-friendly, reliable and intuitive tools, process management enables the client to stay in complete control of an outsourcing relationship. And it can integrate processes with risks, controls and compliance. But how do you do it? This Learning Lab will show you how Nimbus Control:

• Provides visibility of end-to-end processes and their performance
• Provides a personalised ‘intelligent operations manual’ on every desktop, for the finance function and the business
• Meets the needs of process stakeholders, especially in IT and compliance
• Provides a complete service management lifecycle for SSCs
• Enables the effective management of multi-sourced operations
• Enables a continuous improvement culture
• Accelerates finance transformation

Learning Lab facilitator: Nigel Kilpatrick TIBCO NIMBUS PARTNERS

Lunchtime Labs - includes working lunch (11.30 – 14.30)

Learning Lab B: e-Invoicing + i-invoicing: myth or reality? (includes working lunch)

Reaching the goal of touchless processing is increasingly more achievable and affordable, particularly with the advent of the mobile i-world. During this session you will have the opportunity of understanding how the latest iPhone, iPad, Smartphone & Android devices can bolster your e-invoicing initiatives. Distributed and point of origin invoice capture can dramatically increase efficiency however to be successful, it is imperative that your business processes have been clearly defined, refined and implemented using the latest generation of BPM and workflow engines. Learning outcomes include:

• Critical success factors for an e-i strategy
• e-Invoicing tips
• Key elements to BPM
• Distributed invoice capture infrastructure requirements
• Benchmarks and industry KPI’s

Learning Lab facilitator: Tony Davies KOFAX

Afternoon Labs (14.45–17.45)

Learning lab C: Using e-invoicing to strengthen your working capital

Cash is the lifeblood of any business. To successfully manage your company’s liquidity you need the right combination of finance-automation solutions. More and more finance shared services are reaping the benefits from a technology-enablement programme based on e-invoicing. By being part of a true e-invoicing network, the value goes far beyond the cost savings from automation. Through compliant and transparent processes, e-invoicing can radically improve your ability to manage and allocate your working capital and capture discounts from suppliers. This results in stronger vendor relations and ensures you gain maximum return on your available capital. Our Learning Lab will show you how e-invoicing can transform your finance function and become a critical element of your working capital management strategy.

• Understand the relationship between e-invoicing and your working capital management
• Learn how process speed and better data accuracy will change your world
• Build a business case that mitigates risk and sets the right performance indicators
• Learn how to engage with and onboard your suppliers from the outset
• Understand which variables impact supplier-uptake and how this impacts your working capital management
• Design the right solution portfolio including purchase orders, payment status updates and supply chain financing
• Take the e-invoicing readiness assessment to benchmark your current state
• Build on the knowledge and experience from our network of global customers

Learning Lab facilitator: Ruud van Hilten, OB10

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Limited places are available for vendors. Vendor passes are chargeable at £1818.
No discounts apply. Learning labs are priced at £399 + VAT each.
Only one discount is applicable per registration. In order to qualify for the early bird discounts, bookings must be received with payment before stated date. 

Venue: Click here to view the special rates we have negotiated with the The Carlton Tower.

 

Bring your team! sharedserviceslink.com understands the value of team knowledge sharing. Groups booking at the same time from the same company receive the following discounts (discounts apply to the full price only and cannot be applied retrospectively). Only one discount is applicable per non-member. In order to qualify for the early bird discounts, bookings must be received with payment before stated date. UK VAT is charged at 20% - (Events held outside the UK - France VAT is 19.6%). We do not combine discounts but we will honour the discount that is better for you. To make a group booking call +44 (0)20 3176 2623

Bring your team! Teams of 2 10% discount Teams of 3 15% discount Teams of 4 20% discount Teams of 5 25% discount Teams of 6 30% discount Teams of 7 35% discount Teams of 8 40% discount

Satisfaction Guarantee At sharedserviceslink.com We are absolutely confident that you will receive value for money. To give this belief credence we are offering a money-back guarantee if you feel you have not experienced value for money from attending our events. There is no catch. To qualify for this you need to ensure you liaise with Susie West directly before the end of the conference, and that you attend all conference sessions over the two days. Learning Labs are not included in this guarantee. All refunds will deduct a 10% administration fee.