The reach of shared services is growing. The concept is proven, people are generally bought in, and the problem that shared services director face right now is how to scale without going under water.

sharedserviceslink.com ran a survey in March 2012 investigating how shared services were growing in a sustainable, elegant way, without damaging the customer relationship.

Susie West explored the findings of the survey results during this webinar and examined in detail:

• Why shared services reach is growing
• What is really driving change in shared services
• How important is the customer experience in the context or service improvement and cost reduction
• The 3 must-dos to ensure your operating model scales whilst delighting the customer

Watch this webinar hosted by Susie West.

Presenting this webinar

Susie West
sharedserviceslink.com