Global Shared Services Manager

The Shared Services Enablement (SSE) Department exists to provide services and solutions in the areas of global program and project management, performance management and reporting & analysis.

Responsibilities:

• Project management & accounting support
• Prepares, manages and executes project work plans and revises as appropriate to meet changing needs and requirements
• Manages day to day operational aspects of a project and scope
• Reviews deliverables prepared by team before passing to project lead
• Effectively applies applicable PM++ methodology/tools or comparable, uses MS Project and enforces project standards
• Prepares for engagement reviews and quality assurance procedures
• Manages and controls project dependencies; resolves and/or escalates issues in a timely fashion
• Coordinates and reviews work stream status reports and appropriately addresses/escalates risks and issues
• Ensures project documents are complete, current, and stored appropriately on SharePoint or designated repository
• Holds regular status meetings with project team aligning with the Project Lead
• Coordinates touch points with customers for Project Team
• Supports Project Lead in coordinating and preparing materials for updates to GSS Leadership, Steering Committee and Sponsor groups
• Prepares project budget plan, monitors monthly spend and prepares forecast updates
• Tracks and reports team hours and expenses on a weekly basis
• Global Reporting/Planning & Analysis
• Provides support to Global SSC on annual budget plan, monthly spend, projections and variance analysis
• Prepares and communicates annual Chargeback Model for Global SSC
• Reconciles monthly spend versus monthly chargeback to serviced markets and records a true  up as required
• Supports Department Budget Coordinator with invoice tracking and chargeback journals to our customers
• Continuous Controls Monitoring
• Drives segregation of duties benefits
• Strengthens internal controls with other control benefits realized over time
• Establishes and integrates leading practices for service performance and continuous improvement 

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