Blog listing

The success of shared services “depends on the approach”

Anna Bowsher | Blog Post | 16 May 2013

The efficiency and cost saving potential from shared services has become increasingly important to the futures of both public and private entities. After the publication of the Comprehensive Spending Review, minimising costs spent on back office functions became a critical aspect of transformation.

Turning customers into fans in shared services

Sarah Feurey | Blog Post | 15 May 2013

In a SLA transaction, your customer is passive, price sensitive and is generally an unmotivated audience. However when you interact with your clients and start speaking their language, you can create passionate and motivated customers, or fans and advocates of your service.

The journey to world class shared services: A case study

Sarah Feurey | Blog Post | 13 May 2013

At our March Summit for Leaders in Shared Services, George Connell, VP of Strategy at Shell Financial Operations gave some insight into how they have taken their shared services to the next level, embracing continuous improvement and becoming a valued partner to the business.

Talent engineering in shared services

Susie West | Blog Post | 8 May 2013

How do shared services directors approach talent? Read on to find out.

Will the workplace ever be paperless?

Anna Bowsher | Blog Post | 7 May 2013

Once upon a time, there was a vision of the “paperless office”, made possible by the “digital mail room”. A place where all documents would be either received electronically, or scanned, identifies and routed as an image or electronic file to the appropriate department or person for processing.

The secret weapon to profitability and engagement in the mobile age

Anna Bowsher | Blog Post | 3 May 2013

Despite the increasing digitalization of business today, many key banking functions continue to rely on paper. Intelligent imaging could be the key to bridging this gap.

Considerations on how shared services should charge

Susie West | Blog Post | 30 April 2013

A few of my key takeaways from our recent North American Shared Services Leaders’ Summit in Chicago.

How data capture can save your organization $13m: IBM case study

Anna Bowsher | Blog Post | 25 April 2013

One day, all invoices will be sent and received electronically, entirely eliminating the need for manual intervention, and giving the organization the freedom to focus resources on the front-end of business, and the vital business information that will help them navigate the market with a competitive edge.

The shared services job - who actually grows up thinking "I wanna be a shared services leader"?

Susie West | Blog Post | 17 April 2013

It's mid April, and Deborah Kops from Sourcing Change, and Sarah Feurey and I from sharedserviceslink.com are putting down our pens. The three of us have been working on a study over the past two months examining the subject of leadership in shared services. Find the results here.

The top 5 ways your SSO can generate revenue

Anna Bowsher | Blog Post | 16 April 2013

The more mature shared services become, the more ways they looks to add value to the business. And this doesn’t just mean cost cutting and headcount reduction. But how exactly can shared services take advantage of its own areas of expertise to generate revenue?