Blog listing
Trends in e-invoicing adoption examined
Anna Bowsher | Blog Post | 22 May 2013
According to the 11th edition of the Electronic Invoice Adoption Benchmarking Report, e-invoicing continues to gain traction in the market at an estimated 13% annually.
SMEs must embrace the cloud to remain competitive
Anna Bowsher | Blog Post | 20 May 2013
According to a recent article by The Guardian, those businesses that utilise cloud computing solutions to streamline their operations can enter new markets as well as cutting costs.
The success of shared services “depends on the approach”
Anna Bowsher | Blog Post | 16 May 2013
The efficiency and cost saving potential from shared services has become increasingly important to the futures of both public and private entities. After the publication of the Comprehensive Spending Review, minimising costs spent on back office functions became a critical aspect of transformation.
Turning customers into fans in shared services
Sarah Feurey | Blog Post | 15 May 2013
In a SLA transaction, your customer is passive, price sensitive and is generally an unmotivated audience. However when you interact with your clients and start speaking their language, you can create passionate and motivated customers, or fans and advocates of your service.
The journey to world class shared services: A case study
Sarah Feurey | Blog Post | 13 May 2013
At our March Summit for Leaders in Shared Services, George Connell, VP of Strategy at Shell Financial Operations gave some insight into how they have taken their shared services to the next level, embracing continuous improvement and becoming a valued partner to the business.
Talent engineering in shared services
Susie West | Blog Post | 8 May 2013
How do shared services directors approach talent? Read on to find out.
Will the workplace ever be paperless?
Anna Bowsher | Blog Post | 7 May 2013
Once upon a time, there was a vision of the “paperless office”, made possible by the “digital mail room”. A place where all documents would be either received electronically, or scanned, identifies and routed as an image or electronic file to the appropriate department or person for processing.
The secret weapon to profitability and engagement in the mobile age
Anna Bowsher | Blog Post | 3 May 2013
Despite the increasing digitalization of business today, many key banking functions continue to rely on paper. Intelligent imaging could be the key to bridging this gap.
Considerations on how shared services should charge
Susie West | Blog Post | 30 April 2013
A few of my key takeaways from our recent North American Shared Services Leaders’ Summit in Chicago.
How data capture can save your organization $13m: IBM case study
Anna Bowsher | Blog Post | 25 April 2013
One day, all invoices will be sent and received electronically, entirely eliminating the need for manual intervention, and giving the organization the freedom to focus resources on the front-end of business, and the vital business information that will help them navigate the market with a competitive edge.
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