The community for leaders in finance shared services
Resource | 3 October 2012
Most SSOs now operate some form of hybrid model: a mix of captive shared services for some activities and outsourcing for others. So how do you manage the transition to a BPO while maintaining overall service quality?
In this presentation from The Summit for Leaders in Finance Shared Services & Outsourcing 2011 Karen Bryant-Gianiorio, Senior Director, Global Shared Services at Hospira covers:
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