Service Delivery Manager - HR Shared Services

Reporting to the Head of HRSS, you will manage the operational teams and deliver high quality customer service through managing and optimizing resources to achieve key deliverables.

You will develop and implement an operational service excellence model and identify its fit with business needs.

You will manage competency matrix and develop training and skill development plans to improve team capability.

You will drive activity to optimize customer feedback mechanisms and improve team and feedback results.

You will ensure effective KPIs measures are in place to deliver high standard of service and achieve customer satisfaction.

You will be accountable for ensuring improvements are identified and assessed for operational impact across HR Shared Services Asia Pacific processes and customer service impact.

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