Keywords: Techtronic Industries France, Esker, accounts receivable solution, einvoicing, electronic invoicing, e-invoicing, accounts receivable

Techtronic Industries France selects Esker to automate customer invoices

Susie West | News | 23 November 2012

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It has been announced that Techtronic Industries France (TTI) has selected Esker to automate the processing and sending of its customer invoices via a fully automated, cloud-based Accounts Receivable solution.

TTI France was previously outsourcing invoice delivery to an external provider, but encountered many pitfalls (e.g., lack of invoice tracking, unreliability, irregularities in sending procedures, etc.). A strategic decision was made to find a more reliable solution capable of completely automating the delivery of paper and electronic invoices.

"We experienced a significant decline in the quality of invoice delivery, and this had a direct impact on our customer and partner relations. It was crucial that we found an alternative solution to automate invoice processing," said Jean-Christophe Bavcevic, IT Project Manager at TTI France.

TTI sends over 180,000 invoices annually to customers, repair centers and company subsidiaries. The yearly invoice breakdown consists of over 170,000 paper invoices sent to customers by postal mail (4,200 of which are sent in both paper and electronic format to repair centers), and over 10,000 electronic invoices sent to TTI subsidiaries.