A little over 2 years ago, Resolution a FTSE 100 company brought together Friends Provident, AXA Life and a subsidiary of BUPA to form Friends Life. What followed was a range of inter-related and complex projects to consolidate systems and standardize processes. For Finance, the plan was to introduce the benefits of shared services, without separating the accounting function from the business units.

In this comprehensive webinar, Will James from Friends Life addresses:

• The starting place and drivers for change
• Why this approach was chosen
• What the systems architecture plan was to secure process optimization and fulfil customer requirements
• How internal customers were engaged in the standardizing program, despite their desire to receive a bespoke service
• Why operating off one data-set was so important
• How this brought down the walls of the silo-mentality, and what risk this trench-like mentality was costing the business
• How Friends Life now have systems in place where intelligent drill-down of data is intuitive and informative and what this means to the business
• How visibility is now available across the various businesses and how powerful this is
• How the shared services follow business processes across the organization and co-ordinate multi-functional services, some delivered by outsource partners

If standardizing processes or consolidating to a single system is a priority for you in 2013, then make sure you check out this webinar.

Presenting this webinar

Susie West
sharedserviceslink.com

Will James
Friends Life

Phil Brown
Advanced Business Solutions