You're torn - your boss is telling you to support the business more, get creative and please the business units with an exemplary service. Yet, you know you can't do this without standardizing and then continuously improving your processes.

The problem is that, most shared services directors complain that as they look to improve a process to support their straight through processing objectives, their customer satisfaction numbers go south. Because customers have to follow the 'uniform' approach, they think they are no longer getting the 'special treatment' they deserve.

This webinar examines how you can drive process standardization whilst keeping your customer satisfaction levels high.

Drawing on fascinating results taken from a recent sharedserviceslink.com/Nimbus survey, this webinar examines how:

• 71% of shared services are growing, and to secure healthy scalability, process standardization is key
• When asked, the top two priorities for shared services professionals were happier customers and more standardized processes - so how can this be achieved
• When asked what level of service the customer was enjoying now, only 4% said 'excellent' so how can this number radically change
• To follow the 6 step program to realize better processes and happier customers

Presenting this webinar

Susie West
sharedserviceslink.com