Articles and news

Is the F&A outsourcing slow-down a myth or real?

Susie West | Article Item | 20 May 2013

Susie West interviews Shantanu Ghosh, SVP & Global Head - Practices, Solution, Transitions, Lean SixSigma at GENPACT, in this 5 part interview on real BPO ROI, whether there is a problem with BPO talent, and if the F&A outsourcing slow-down is a myth or real.

The word 'service' in shared services is pretty key

Susie West | Article Item | 16 May 2013

Shared services organizations need serious business acumen and a first class attitude to be the most effective collaborative partner to the business. Do you have a service mind-set?

How are BPOs responding to change?

Susie West | Article Item | 13 May 2013

How to choose the right location for your shared service center

Susie West | Article Item | 24 April 2013

In this video shared services experts address some of the trends in location selection as well as provide guidance on the factors you need to consider to choose the location that is right for your business.

The partnership announcement of Microsoft Dynamics and the appeal to the market

Susie West | Article Item | 22 April 2013

Susie West interviews Greg Mark, CEO of Hubwoo on... The partnership announcement of Microsoft Dynamics and the appeal to the market

UK Government seeks a partner for their second Independent Shared Service Center

Sarah Feurey | Article Item | 22 April 2013

The UK government has announced it is seeking a private sector partner to deliver its second shared services center in a deal estimated to be worth £2bn.

Match & Approve, dynamic discounting, and how to risk-rate suppliers on the network

Susie West | Article Item | 15 April 2013

Susie West interviews Greg Mark, CEO of Hubwoo on... Match & Approve, dynamic discounting, and how to risk-rate suppliers on the network.

Hubwoo's finances, Hubwoo 3.0, and how last year's events hit the top line

Susie West | Article Item | 5 April 2013

Susie West interviews Greg Mark, CEO of Hubwoo on... Hubwoo's finances, Hubwoo 3.0, and how last year's events hit the top line.

Susie West interviews Greg Mark CEO of Hubwoo

Susie West | Article Item | 27 March 2013

Susie West interviews Greg Mark, CEO of Hubwoo on... their investor and founding member SAP acquiring Hubwoo's competitor, Ariba.

Embed continuous improvement in the DNA of your shared services staff

Susie West | Article Item | 13 March 2013

Most shared services directors know that the realization of their shared services dream relies on quality of people in their SSO. Susie West, CEO sharedserviceslink.com recently interviewed Sally Fisher, Partner at Deloitte, on various aspects of tal...