NHS Shared Business Services wins 8 new NHS clients in October
NHS Shared Business Services (NHS SBS), a unique joint venture between the Department of Health and Steria, announced a further eight new contract wins with NHS organisations in October, totalling 17 new customers since April 2009. The partnerships will deliver finance and accounting (F&A) and payroll shared services with a combined value of more than €13 million (£12 million) and extends the payroll service to approximately 25,000 more NHS employees.
NHS SBS now supports nearly 30% of all NHS organisations, enabling NHS Trusts to save money through operational efficiencies and improved service quality. It already provides back office services to more than 120 NHS Trusts and aims to increase this further by expanding core services to deliver real added value – improved financial control, management information, better reporting and benchmarking. John Neilson, managing director of NHS SBS, said, “We are delighted to welcome our new client Trusts. We have seen a real surge in NHS organisations choosing to join us, thanks in part because we can clearly demonstrate the value of being with NHS SBS. It is not only about saving money – it is also about quality of service, improved business intelligence, speed, accuracy and a team of people dedicated to supporting our clients.”
John added “There has also been a substantial rise in levels of client satisfaction - a recent survey shows that 90% of our clients “would recommend NHS SBS,” which is a great result. This year we achieved ‘World Class’ ranking in the Hackett global benchmark on effectiveness and efficiency; we are hugely proud of this result and I believe it reflects the commitment of our people to make improvements and to measure the effects of these improvements to benefit our clients…We have worked very hard this year to make sure all our clients have great service, value for money and better management information. Our overall ambition is to deliver even more savings for NHS Trusts and we are on target to put back around €268 million (£250m) over 10 years, which could pay for more than 12,000 extra nurses”.
If you would like to speak with NHS SBS' COO, Mike Wood, come to the Speaker Clinic at the 'Attaining F&A Shared Services Process Excellence' event next March in London, after his keynote presentation.
