Organisation Optimisation
When you get into the thick of shared services, do you have time to stop and ask, "Where is this heading?" Do you feel like the captain of this ship, or is it on a flight path which is pre set by some other influence in the organisation? Or has fire fighting taken over, and there's simply no direction at all?
There are two elements to this section: 1) set up (ie what is the shared services strategy – Global? Functional? Regional? Mixed with offshoring and outsourcing?) and 2) its relationship with the business (ie communication, support, confidence and buy in). Some might say that two of the most critical success factors for an SSO are: Having a Global Strategy, and Applying the Right Insource, Outsource, Near Shore Off Shore Mix to your business. These are significant areas, impacting the whole business, not just the SSO, so communication and project work are key.
sharedserviceslink.com offer case study insight into what other organisations are doing, what works and why, and what has resulted in failure.
Events:
Shared Services Executive Dinner London
Thursday 15th May 2008
Shared Services Executive Dinner Paris
Thursday 22nd June 2008
Shared Services Executive Dinner New York
Thursday 11th September 2008
Downloads (white papers and reports):