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Crossing the chasm: moving from transactional to value-adding shared services

Presentation22.08.2012


In this presentation from The Summit for Leaders in Finance Shared Services & Outsourcing 2011 you will see how improving service delivery and maturing operations are fundamental objectives for shared services leaders. John Terracciano, Finance Director at DSM, shows what practical steps you can take to make this happen.

In this presentation from The Summit for Leaders in Finance Shared Services & Outsourcing 2011 you will see how improving service delivery and maturing operations are fundamental objectives for shared services leaders.

John Terracciano, Finance Director at DSM, shows what practical steps you can take as a leader take to make this happen:

  • Make your transactional work run as efficiently as possible
  • Instill an improvement mind-set in your staff
  • Link-up functional silos to speed up the realisation of your business’ initiatives
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The Summit for Leaders in Finance Shared Services  

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John Terracciano, DSM, shared services, finance shared services, shared services conference, finance shared services conference, The Summit for Leaders in Finance Shared Services & Outsourcing 2011