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Getting the people part right when offshoring or outsourcing

Presentation05.09.2012 Bookmark


Moving some of your service provision to an offshored or outsourced location presents some key challenges. It creates a change of control, destroys a series of interlocked activities, presents a generational gap and also a cultural gap. This can be frustrating for both the business units and service staff... But you can make your life easier.

Moving some of your service provision to an offshored or outsourced location presents some key challenges. It creates a change of control, destroys a series of interlocked activities, presents a generational gap and also a cultural gap.

This can be frustrating for both the business units and service staff... But you can make your life easier.

In this presentation of Deborah Kops, Managing Principal at Sourcing Change from The Summit for Leaders in Finance Shared Services & Outsourcing 2011 you will find out:

  • How to facilitate effective communication between your business units and the staff at your new offshored or outsourced location
  • How to ensure your stakeholders recognise what the changes are
  • Key tips for managing these changes to improve overall service delivery
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Deborah Kops, Sourcing Change, shared services,outsourcing, shared services conference, finance shared services conference, Summit for Leaders in Finance Shared Services & Outsourcing 2011