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Make the customer even happier while outsourcing

Presentation03.10.2012 Bookmark


Most SSOs now operate some form of hybrid model: a mix of captive shared services for some activities and outsourcing for others. So how do you manage the transition to a BPO while maintaining overall service quality? In this presentation from The Summit for Leaders in Finance Shared Services & Outsourcing 2011 Karen Bryant-Gianiorio, Senior Director, Global Shared Services at Hospira covers:

Most SSOs now operate some form of hybrid model: a mix of captive shared services for some activities and outsourcing for others. So how do you manage the transition to a BPO while maintaining overall service quality?

In this presentation from The Summit for Leaders in Finance Shared Services & Outsourcing 2011 Karen Bryant-Gianiorio, Senior Director, Global Shared Services at Hospira covers:

  • How to negotiate SLAs, establish par tnerships and control your service delivery
  • Managing a smooth transition to a BPO
  • Change management: getting both operational staff and senior stakeholders on board
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Hospira, Karen Bryant-Gianiorio, shared services, finance shared services, shared services conference, finance shared services conference, Summit for Leaders in Finance Shared Services & Outsourcing 2011