Outsourcing accounts payable can reduce costs, but can it improve your service delivery too?
All shared services, P2P and AP leaders want to significantly reduce their cost bases and focus service delivery on business partnering rather than transactional activities. One route is to outsource.
All shared services, P2P and AP leaders want to reduce their cost bases and focus on value adding activity rather than just transactional activities. One route to achieve this is through outsourcing.
This presentation from The Accounts Payable Tech Summit 2011, given by Hans-Peter Sammer, Payment Services Process Lead at AstraZeneca, shares AstraZeneca’s journey over the last two years outsourcing to Genpact. The presentation addresses:
• What is the business case for outsourcing and what AP activities should you outsource.
• How to manage your transition to your outsourcer
• What steps can you take to keep control of your BPO service delivery to ensure internal customer satisfaction?
sharedserviceslink.com will be hosting The Accounts Payable Tech and e-Invoicing Summit 2012 in December in London, UK.