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Presentation: How to bridge your SAP users’ knowledge gap once your new system has been rolled out and the technical support team has left

Presentation16.08.2012 Bookmark


The expensive roll-out of your much-planned and long-awaited new system is complete. The technicians have been and gone, and now it’s down to your people to get up-to-speed on the intricacies and intention of the new system. Once the support team has gone, how do we fill the knowledge gap if we don’t want to pay exorbitant prices for lengthy and time-consuming training? Srinivas Krishna, Director Finance Operations at Microsoft, tells how they came up with a very smart solution that meant its SAP users required no such training.

The expensive roll-out of your much-planned and long-awaited new system is complete. The technicians have been and gone, and now it’s down to your people to get up-to-speed on the intricacies and intention of the new system.

Many of us struggle to fill that knowledge gap. Once the support team has gone though, what choices do we have if we don’t want to pay exorbitant prices for lengthy and time-consuming training?

Srinivas Krishna, Director Finance Operations at Microsoft, tells how they came up with a very smart solution that meant its SAP users required no such training.

This presentation from Maximising SAP to Enhance Finance Shared Services Excellence 2011 conference reveals how clear communication of the finance specifications meant that IT could deliver exactly what was needed in a language everyone could understand for maximum functionality in SAP.

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Srinivas Krishna, Microsoft, Maximising SAP to enhance finance shared services excellence 2011, Maximizing SAP, SAP, training, finance specifications