Presentation: How to bridge your SAP users’ knowledge gap once your new system has been rolled out and the technical support team has left
The expensive roll-out of your much-planned and long-awaited new system is complete. The technicians have been and gone, and now it’s down to your people to get up-to-speed on the intricacies and intention of the new system. Once the support team has gone, how do we fill the knowledge gap if we don’t want to pay exorbitant prices for lengthy and time-consuming training? Srinivas Krishna, Director Finance Operations at Microsoft, tells how they came up with a very smart solution that meant its SAP users required no such training.