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Susie West's top 10 KPIs in purchase to pay

Presentation23.01.2012


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What's one key difference between shared services and centralised finance?

Susie West's Top 10 KPIs in purchase to pay  

Three words:

Key Performance Indicators

They are critical to identifying problems and continuously improving.

But what should the KPIs monitor in order to ensure every part of your purchase-to-pay business is as tight and as healthy as it can be? Should you have four or five? Or should you have one hundred? If you have one hundred, should you remove the ‘K’ in KPIs?

A KPI should have a definition, so you know what’s included. And it should be loaded - it should be meaningful.

Here are my top ten KPIs which, if you monitor accurately, should tell you the level of excellence and impactfulness of your purchase-to-pay organisation.

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