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Toning up your shared services operation for elite performance

Presentation11.02.2013 Bookmark


Wouldn't you like to have the power to transform any SSO into one recognised externally as a high performing SSO?

Wouldn't you like to have the power to transform any SSO into one recognised externally as a high performing SSO?

Ian McAllister introduced a ‘service performance model’ to Nationwide with the aim of achieving this in 18 months. He has used it previously across three industry sectors for both transactional and high-value-added activities.

In this presentation you will find out:

  • Key features of this target operating model that can realise service quality AND cost reduction improvements for you
  • How to overcome challenges such as customer resistance, employee engagement, systems capability and a willingness for people to see the bigger picture
  • Key results including a boost to customer satisfaction and optimised transaction costs

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The Summit for Leaders in Finance Shared Services  

sharedserviceslink.com will be hosting The European Summit for Leaders in Shared Services conference in March 2013.

Find out more

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