Secret No. 15 : Run your Shared Services Organisation Commercially, it's a Business after all
Customers? What customers? Profit? What profit? If we all asked ourselves the question,
are we really a shared services organisation... or just a transaction processing
centre with a fancy name... How can you change an accounting function into a best in breed
service delivery machine on limited resources? Dan Foley Shared Services Director at ITV
talks about what was done within SSOs he has managed, how he and the teams got attitudes
to change, visions in place, strategies aligned and what the tangible results have been
because of this. Reading this presentation will leave you with more of a sense of where
you are on the commercial spectrum and what you need to do to be the commercial operation
you plan to be.
Dan Foley
Shared Services Director
ITV
View the presentation