Secret 4: Having The Optimum Mix of Local, Regional and Outsourced - Lessons Learned from Outsourcing

One key question now is what is the right mix of shared services and outsourcing. Is there a template balance which fits all, or are there some key determinants which will play a signifi cant role in your strategy? The first SSO was set up a year prior in 1999, and by 2004 there were 5 regional centres running off a single Oracle platform. Just as stabilisation was underway, the next wave of re-organisation checked in - outsourcing to low cost locations in 2006. Almost 2 years on, what does Richard think of the choices taken regarding what was outsourced and what was left in the SSO? And what would he classify as the things that he would or wouldn’t do again if he had a second chance? If you are considering outsourcing as a complete or partial option, the next 45 minutes could prove invaluable.

Richard Lorenzi
Head of Finance Systems & Processes
Orange Business Services

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