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CONTINUOUS IMPROVEMENT

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Global Business Services Benchmarking/KPIs Hackett’s Guide to Becoming a World-Class GBS

Find out what 10 characteristics are found in world-class GBS organisations by downloading this Hackett White Paper.

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Talent Global Business Services Let Hackett Help You Win the GBS Digital Skills Challenge

One of the prerequisites for a successful modern GBS is the ability to hire, train and retain staff with the necessary skills to ensure you are evolving to meet new challenges and driving value back into the business.

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P2P Automation Automation Tradeshift Positioned as a Visionary in the Gartner 2018 Magic Quadrant for Procure-to-Pay Suites

Tradeshift, the leader in supply chain payments and marketplaces, has been positioned by Gartner, Inc. in the Visionaries quadrant of the Gartner Magic Quadrant for Procure-to-Pay Suites

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P2P Automation Automation Gartner 2018 Magic Quadrant for P2P Automation is Out – Get Your Copy

The Gartner Magic Quadrant for P2P solution providers is out, and makes for a fascinating read.

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P2P Process Master Data How to Get Proactive About Your Vendor Master Data – 4 Tips to Success

Good quality vendor master data is at the heart of any high performing shared services operation. Without good data, it’s impossible to capture the full benefits of automation technology, and the risk of fraud is high. With good data, you can analyze the performance of your suppliers, leverage spend and reduce your cost base.

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Continuous Improvement Leadership/Governance Finance Transformation in 2016: CFOs Aim for Smart and Lean - Report Overview

According to APQC’s best practices report, Finance Transformation in 2016: CFOs Aim for Smart and Lean, most finance leaders are keenly aware of the need to improve the finance function. The motivation level has swelled in recent years, largely because senior business executives with a strong hold on capital have come to believe that smarter and more efficient finance can be leveraged substantially for the greater good. This report overview highlights the key insights in the report.

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Global Business Services Continuous Improvement The Three Vital Components for a High Performing Multi-Function Business Service Organisation

Have you ever wondered what it takes to create a multi-function business service environment where people can perform at their best, find true job satisfaction, deliver top business performance and exceed customer expectations? Or in other words: what makes a winning GBS organisation? Thierry Ackermann, prev. VP Head of Business Service Centre (BSC) at GSK, developed, implemented and transformed various concepts and operating models over the years, and concluded that it comes down to this simple formula: Compass + Capability + Culture = superior Performance Download this sharespace exclusive white paper today, to see if you agree with Thierry’s 3CP formula, and to read best practice knowledge around successful GBS structure implementation.

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Continuous Improvement Getrag Identifies KPIs For Rapid Growth

This is a Case Study from TBM Consulting on how German transmission manufacturer Getrag streamlined their administrative processes and thus saw quicker completion of the monthly financial close, among many other things. Download this Case Study today, to learn from Getrag’s successes and potentially adopt these successes into your own processes.

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Strategy Continuous Improvement 3 Lessons Shared Services Leaders Can Learn From Virgin America

Airline carrier Virgin America has got it right. What am I talking about? Okay – let me ask you this: what’s the most boring part of your flight? That’s right – the safety instructions.

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Customer Satisfaction Strategy The 7 Relationships Vital to a Shared Services Organization’s Success

This week, Susie West ran a webinar with Jamie Lyon, Head of Corporate Sector at the Association of Chartered Certified Accountants (ACCA) to explore the ‘7 relationships vital to a shared services organization’s success.’ Relationships are absolutely fundamental to shared services. Not only are shared services organizations (SSO) there to support the wider business, but they have also been established to deliver services to it.

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Continuous Improvement Strategy What Are You Thankful for in Shared Services?

Often when we speak to shared services professionals, the conversation is about what is not going well, and what could be better, and how they can improve their KPIs. But I thought I’d reflect on some of the really positive things I’ve heard recently, and some things that you might want to consider in your shared services organization.

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Governance Continuous Improvement Scrap the SLAs? Really?! Why TfL Have Taken a New Approach to the Shared Services and Business Relationship

At this year's Source to Settle as a Service event, the Head of Finance Shared Services for Transport for London (TfL), Simon Bicknell, revealed something shocking. He and his team had taken the drastic decision to stop using service line agreements (SLAs) to define the shared services and business relationship.

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e-invoicing P2P Process The European Draft Directive on e-invoicing – What About PEPPOL?

While the European Draft Directive on e-invoicing is generally seen as another step toward promoting e-invoicing in Europe, Mikkel Hippe Brun, co-founder of Tradeshift was recently interviewed on this subject and raised some concerns about the directive, and why the directive does not explicitly mention PEPPOL as the way forward.

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Continuous Improvement Are KPIs Really the Key to Continuous Improvement? Say Hello to KEIs

Earlier this week, sharedserviceslink.com hosted a fascinating webinar on with Dan French, CEO of Consider Solutions. We were considering how in shared services organizations, once you’ve centralized, standardized and automated, how can you keep driving further savings?

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Process Excellence/Compliance Continuous Improvement How Strict Can You be When Mandating Global Processes?

One of the biggest savings that can come from moving to a shared service model is the benefits that come from standardized processes. While it’s a challenge to get people at local sites to adapt to new ways of working, the dividends can be huge. When functions are moved into shared service center, processes can be automated and streamlined, and there are enormous efficiency savings to be gained.

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Continuous Improvement Governance Why the RAG Approach isn’t Always the Wisest

The theory behind the RAG approach is simple: by color coding an action or step in a process either red, amber or green, you can visually identify its status and trigger an appropriate and prompt response.

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AP Automation Seven Simple Changes to Accounts Payable That Can Add Value to Your Shared Services

At last month’s US Summit for Leaders in Finance Shared Services in Atlanta, Mary Schaeffer, Editorial Director of AP Now and Tomorrow, and Eric Jones, Director of Corporate Payables at Lowe’s, shared with our audience their top 7 techniques for adding value to shared services centres through changes to their accounts payable function.

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Continuous Improvement P2P Process Toning up P2P - What we Heard on Day One

Read the top take aways from our Toning Up Purchase to Pay to Attain Touchless Processing event.

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GPO Continuous Improvement Have You Ever Thought of Doing This to Drive Continuous Improvement?

In the life cycle of shared services, the concept of charging in many people’s minds has the significance of charging your phone battery before you go to bed at night. You often forget about it, but it’s essential to performance. I’ve worked with tons of shared services operations over the years, and can tell almost immediately, without asking, how they structure their charging mechanism. I will give you an example.