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Want to scale and please customers? 3 must-dos to help your shared services grow gracefully

Webinar17.05.2012 BookmarkDownload programme


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Want to scale and please customers? 3 must-dos to help your shared services grow gracefully

17th May 2012

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The reach of shared services is growing. The concept is proven, people are generally bought in, and the problem that shared services director face right now is how to scale without going under water.

sharedserviceslink.com ran a survey in March 2012 investigating how shared services were growing in a sustainable, elegant way, without damaging the customer relationship.

Susie West explored the findings of the survey results during this webinar and examined in detail:

  • Why shared services reach is growing
  • What is really driving change in shared services
  • How important is the customer experience in the context or service improvement and cost reduction
  • The 3 must-dos to ensure your operating model scales whilst delighting the customer

Watch this webinar hosted by Susie West.

Download the slides

Presenting this webinar

Susie West

Susie West
sharedserviceslink.com 


  

 

   

Susie West

Susie West

CEO


Susie West is the Founder and CEO of sharedserviceslink.com. She set up this business community in 2007 having spent too many hours going to too many conferences as a sponsor, and feeling cheated by the experience. The excitement building up to a conference was routinely replaced by disappointment at the event. Where was the va-va-vroom that was promised? Where was the spark that would ignite ideas? Where was the practical information that was going to change the lives of the delegates?Susie had set up and run a division for a conference company before and knew the business model. She left e-invoicing solution provider OB10 where she had been been in sales, and set up what is now recognised as the leading community and information provider in the shared services space. “If you really care about your customers, and you want to have a wholly positive impact on their lives, your business can flourish. Our central focus is to inspire our delegates at our events and through our webinars, and send them back to the office pumped up and ready to drive through the change they need to, which will secure business success” says West.With twelve years in shared services Susie is excellently places to chair each of the conferences and webinars. She speaks regularly at external events. 



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